Housekeeping Operations Leader

ASH (UK) Co Ltd; Baltimore (MD); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Annual leave: 10 vacation days, 5 sick

4 paid personal days & 11 holidays

50% food and beverage discount

Discounted hotel rooms

Growth opportunities within ASH NYC

Job summary

ASH NYC is seeking a Housekeeping Manager to lead and develop a dedicated housekeeping team while upholding ASH brand standards of cleanliness and service. The role emphasizes operational efficiency, strong communication with Front Office and Engineering, and maintaining high guest satisfaction.

You will recruit, train, and manage staff, implement deep-cleaning programs, monitor budgets, and coordinate scheduling and payroll. Flexibility to work weekdays, weekends, and holidays is required.

Qualifications

• Previous hotel housekeeping leadership experience.
• Exceptional attention to detail and deadlines.
• Strong communication and problem-solving skills.
• Comfort with Excel for scheduling, inventory, budgeting.

Responsibilities

• Manages, hires, trains, and develops housekeeping team members in accordance with property and ASH standards.
• Ensures guest rooms, hallways, lobbies, public areas, storage spaces, work areas, and hotel grounds meet or exceed ASH cleanliness standards.
• Adheres to hotel health and safety guidelines.
• Reports workplace accidents and incidents promptly.
• Manages the hotel’s Lost & Found program.
• Ensures guest satisfaction by promptly addressing concerns, requests, and correspondence.
• Coaches and supports team members to maintain performance and service standards.
• Develops and maintains a comprehensive deep-cleaning program.
• Conducts monthly departmental meetings.
• Establishes a strong working relationship with the Engineering Department to coordinate repairs and preventive maintenance.
• Communicates effectively with Front Office, Engineering, Management, and other departments to ensure seamless operations.
• Maintains an elevated guest experience through consistent adherence to ASH cleanliness and presentation standards.
• Monitors departmental budgets, inventory levels, and expenses to ensure operational efficiency.
• Oversees housekeeping supplies, purchasing, and inventory organization.
• Conducts regular inspections of guest rooms, public spaces, and back-of-house areas, providing feedback to team members.
• Manages departmental scheduling and weekly payroll.
• Conducts daily pre-shift meetings to communicate priorities, assignments, and operational updates.

Skills

Leadership

Team supervision

Customer service

Bilingual English/Spanish

Tools

Microsoft Excel

Job description

ASH NYC is seeking a Housekeeping Manager to lead and develop a dedicated housekeeping team while upholding ASH brand standards of cleanliness and service. The role emphasizes operational efficiency, strong communication with Front Office and Engineering, and maintaining high guest satisfaction.

You will recruit, train, and manage staff, implement deep-cleaning programs, monitor budgets, and coordinate scheduling and payroll. Flexibility to work weekdays, weekends, and holidays is required.