Housekeeping Operations Lead

The Crescent Hotels Group; Evanston (IL); On-site; USD 42,000 - 60,000; Full time

Job summary

The Crescent Hotels Group in Evanston, IL is seeking a hands-on Housekeeping Supervisor to lead room attendants, housepersons and inspectors. You will organize daily operations, monitor quality, and ensure Crescent standards of cleanliness and guest service are met.

Responsibilities include interviewing, hiring and training staff, managing schedules and payroll records, maintaining department budgets and inspection scores, and communicating clearly with team members.

Qualifications

• Must be able to communicate in English.
• Self-starting personality with an even disposition.
• Team player and able to assist coworkers.
• Ability to lift up to 100 lbs and move equipment.

Responsibilities

• Oversee staff of room attendants, housepersons, and inspectors, conducting daily and monthly meetings to ensure standards are met.
• Interview, hire, train, evaluate staff; resolve issues and discipline when appropriate.
• Arrange staff schedules based on occupancy and projects; submit payroll records and adjust for purchased rooms, extra cleanup, and other charges.
• Maintain and review budgeting/forecasting for department expenses and inspection scores.
• Provide clear verbal and written direction to staff.
• Ensure regular attendance and availability to work.
• Perform other duties as assigned.

Skills

English communication

Team leadership

Staff training

Flexibility

Physical endurance

Job description

The Crescent Hotels Group in Evanston, IL is seeking a hands-on Housekeeping Supervisor to lead room attendants, housepersons and inspectors. You will organize daily operations, monitor quality, and ensure Crescent standards of cleanliness and guest service are met.

Responsibilities include interviewing, hiring and training staff, managing schedules and payroll records, maintaining department budgets and inspection scores, and communicating clearly with team members.