Hotel Housekeeping Quality Inspector & Team Lead

Crescent Hotels & Resorts; Berkeley (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Crescent Hotels & Resorts in Berkeley, CA is seeking a capable Housekeeping Supervisor to lead daily cleaning operations across guest rooms, corridors and public spaces.

You will coach team members, enforce safety standards, manage inventories, and collaborate with maintenance and front desk to ensure exceptional guest service. This role requires flexibility to work weekends/evenings and to uphold highest cleanliness standards.

Qualifications

• Housekeeping supervisory or leadership experience in hotels (1-2 years)
• Strong leadership and team management abilities
• Detail-oriented with strong organizational skills
• Ability to multi-task in a fast-paced environment
• Good communication; bilingual is a plus
• Knowledge of cleaning, sanitation, and safety procedures
• Basic computer skills for scheduling and reporting
• Willingness to work weekends, evenings, holidays
• Physical ability to stand and perform cleaning duties

Responsibilities

• Assign daily cleaning tasks, monitor progress, and adjust workloads as needed.
• Inspect guest rooms, corridors, and public spaces to ensure cleanliness and quality standards.
• Provide coaching, corrective feedback, and recognition to team members.
• Ensure compliance with health, safety, and sanitation regulations.
• Assist in scheduling and staffing to meet operational needs.
• Manage housekeeping inventory, including ordering and tracking of supplies and amenities.
• Report maintenance and repair needs promptly to the appropriate department.
• Support onboarding and training of new team members.
• Respond to guest requests, concerns, and complaints in a timely and professional manner.
• Assist in preparing reports on productivity, room status, and other departmental activities.
• Uphold company policies, procedures, and standards of guest service.

Skills

Leadership

Team management

Attention to detail

Organizational skills

Communication skills

Scheduling

Bilingual abilities

Cleaning techniques

Tools

Scheduling software

Inventory management software

Reporting tools

Job description

Crescent Hotels & Resorts in Berkeley, CA is seeking a capable Housekeeping Supervisor to lead daily cleaning operations across guest rooms, corridors and public spaces.

You will coach team members, enforce safety standards, manage inventories, and collaborate with maintenance and front desk to ensure exceptional guest service. This role requires flexibility to work weekends/evenings and to uphold highest cleanliness standards.