Housekeeping Operations Coordinator

Biltmore Hotel; Miami (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

The Biltmore Hotel in Miami is seeking a Housekeeping Office Coordinator to manage office tasks, handle telephones, prepare staff assignments, and coordinate with Front Desk and Engineering. The role emphasizes maintaining logs, reports, and BSOP procedures to ensure seamless housekeeping operations.

Responsibilities include coordinating with supervisors, room attendants, and VIP services, monitoring HotSOS/Megasys, and generating end-of-day reports.

Qualifications

• High School Diploma required.
• Minimum one year experience as housekeeping coordinator preferred.

Responsibilities

• Coordinate with Front Desk and Engineering to ensure rooms are ready and clean.
• Prepare AM and PM assignments for Supervisors, Room Attendants, Turndown Attendants, and Housepersons based on occupancy reports.
• Highlight Vacant Dirty rooms, Long Stays, VIPs, and rooms needing repairs on boards.
• Follow up with supervisors on rooms pending inspection and ensure VIP/special guest services are completed.
• Log service requests, assign work, close requests and generate reports.

Skills

Office coordination

Communication

Typing speed

Computer skills

Teamwork

Multitasking

Education

High School Diploma

Tools

HotSOS

Megasys

Job description

The Biltmore Hotel in Miami is seeking a Housekeeping Office Coordinator to manage office tasks, handle telephones, prepare staff assignments, and coordinate with Front Desk and Engineering. The role emphasizes maintaining logs, reports, and BSOP procedures to ensure seamless housekeeping operations.

Responsibilities include coordinating with supervisors, room attendants, and VIP services, monitoring HotSOS/Megasys, and generating end-of-day reports.