Housekeeping Coordinator

Biltmore Hotel; Coral Gables (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

A luxury hospitality establishment in Coral Gables is looking for a Housekeeping Coordinator to manage office tasks for the housekeeping department. The role includes coordinating room assignments, maintaining log records, generating reports, and ensuring guest requests are handled efficiently. Candidates should possess a high school diploma and ideally have experience in a similar role. Strong organizational skills and the ability to work under pressure are essential. The position requires teamwork and effective communication skills, offering potential career growth within the hospitality sector.

Qualifications

• Must have a High School Diploma.
• One year of experience as a housekeeping coordinator preferred.
• Moderate to advanced computer skills required.

Responsibilities

• Maintain coordination with housekeeping team for clean rooms.
• Prepare work assignments for supervisors and attendants.
• Generate daily reports on housekeeping activities.
• Monitor and manage service requests and logs.

Skills

English language proficiency

Mathematical computation

Attention to detail

Organizational skills

Problem-solving

Confidentiality maintenance

Basic computer skills

Education

High School Diploma

Job description

Reports To: Director of Housekeeping.

Position Summary

Responsible for maintaining Housekeeping office tasks including handling all telephone communications, preparing colleague work assignments, coordinating with the Front Desk and Engineering departments, keeping the Housekeeping Management up to date with all necessary information, generating reports and maintaining accurate logs and records, in accordance with Biltmore standards and procedures. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S).

Requirements

Responsibilities

• Ensure vacant and clean rooms are available to the Front Office by coordinating with appropriate Housekeeping team members.
• Prepare AM and PM assignments, as applicable, for Supervisors, Room Attendants, Turndown Attendants, and Housepersons based on occupancy reports, and assign the boards.
• Highlight Vacant Dirty rooms, Long Stays, VIP’s, Rooms with glitches and preferences on the assignment boards.
• Follow up with the supervisors on any rooms that are pending and need to be inspected.
• Ensure all VIP/Special attention guest services have been completed.
• Reconcile assignments at end of day to generate reports.
• Issue and secure pagers and radios.
• Answer all incoming telephone calls, respond to guest and team member inquiries and assign appropriate service in a timely, friendly and efficient manner.
• Monitor the HotSOS, and Megasys systems, take appropriate actions, and inform the Housekeeping management.
• Follow up on emails, taking the necessary actions and informing the Housekeeping management.
• Log and record all service requests, assigning the work, closing all requests and generating associated reports.
• Recognize and communicate with Director of Housekeeping, Assistant Director of Housekeeping or MOD any unusual situations.
• Maintain pass‑on log.
• Perform additional general office duties including processing paperwork, filling, conducting inventory of radios and pagers.
• Carry out other duties as requested by the Assistant Director of Housekeeping or Director of Housekeeping.

Experience and Education Required

• High School Diploma is required.
• Minimum one year experience as a housekeeping coordinator preferred.

Skills Required

• Speak, read, write and understand the English language.
• Compute accurate mathematical calculations.
• Provide legible communication and directions.
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Think clearly, remain calm and resolve problems using good judgment.
• Follow directions thoroughly.
• Understand guest’s service needs.
• Work cohesively with co‑workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent resort data.
• Use a computer keyboard and possess basic typing skills.
• Possess moderate to advanced computer skills.
• Work in a dynamic and constantly changing environment. Adept at multitasking.

Physical Demands

• Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Reach overhead and below the knees, incl. bending, twisting, pulling, and stooping.
• Use, carry, and operate all necessary office equipment using finger dexterity.
• Communicate with employees, managers, subordinates and guests through verbal, hearing and visual acuity.
• Visually look at a computer for extended periods of time.
• Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job‑related duties assigned by their supervisor.

Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division.

The employee will actively follow The Biltmore Hotel policies including Equal Opportunities policies and will maintain an awareness and observation of Fire and Health & Safety Regulations.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.