Housekeeping - Floor Supervisor

Omni Hotels & Resorts; Asheville (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

Omni Hotels & Resorts is seeking a Housekeeping Supervisor for their property in Asheville, North Carolina. The successful candidate will oversee daily housekeeping operations, manage a team, and ensure guest satisfaction through quality service. Responsibilities include staff supervision, tracking cleaning assignments, inspecting cleanliness, and coaching team members. A minimum of 1 year of experience in a guest service role at a hotel is required, with supervisory experience in Housekeeping preferred. Knowledge of Microsoft Office and Opera is beneficial.

Qualifications

• 1 year of hotel experience in a guest service role.
• Supervisory experience in Housekeeping preferred.
• Ability to sit or stand for 8 hours.

Responsibilities

• Supervise daily operations of the Housekeeping staff.
• Issue cleaning assignments and manage requests.
• Inspect hotel cleanliness and report maintenance issues.
• Evaluate staff performance and conduct coaching.

Skills

Excellent communication skills

Ability to multi-task

Working knowledge of Microsoft Word

Working knowledge of Excel

Working knowledge of Outlook

Bilingual skills

Tools

Opera

Job description

Job Description

The Omni Grove Park Inn, 290 Macon Ave, Asheville, North Carolina, United States of America

Overview

The Housekeeping Supervisor is responsible for daily supervision of the Housekeeping staff, quality service, guest satisfaction and safety. Supervises cleaning and assists in administration of Housekeeping services in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations.

Responsibilities

• Responsible for opening or closing the department.
• Issue staff cleaning assignments including special requests, areas of concentration and deep cleaning
• Ensure maintenance problems are promptly reported to Engineering and logged into Synergy
• Inspect public areas of the hotel and back of house to ensure cleanliness
• Evaluate the staff's job performance and coach and counsel as needed
• Ensure new associates are equipped with the necessary knowledge and skills to achieve job expectations
• Respond to guest requests, concerns, and problems to ensure guest satisfaction.
• Perform special projects and other responsibilities as assigned.
• Attend departmental meetings as scheduled

Qualifications

• Must have excellent communication skills and ability to multi-task
• Must have working knowledge of Microsoft Word, Excel, and Outlook
• Must have 1 year of hotel experience within a guest service role
• Housekeeping experience at a supervisory level preferred.
• Must be able to sit or stand for a period of 8 hours
• Knowledge of Opera is a plus
• Having Bilingual skills is a plus

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.