Housekeeping - Office Coordinator

Fairmont Hotels & Resorts; Scottsdale (AZ); On-site; USD 30,000 - 46,000; Full time

Benefits offered by this job

Employee discounts

Free meals

Learning programs

Medical & dental benefits

401K program

Career development

Job summary

Fairmont Scottsdale Princess is seeking a customer-focused team member to support housekeeping and guest services on site. The role emphasizes consistent, professional service and strong communication with all hotel departments to resolve guest concerns promptly.

Candidates should have basic English proficiency, a high school diploma or equivalent, and be able to work in a fast-paced hospitality environment with attention to detail and teamwork.

Qualifications

• Proven communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced hotel environment.
• Fluent English, both verbal and written, is essential.

Responsibilities

• Consistently offer professional, friendly and engaging service
• Ensure all guest concerns are addressed promptly and communicated to affected departments
• Maintain high morale and productivity through effective communication and training
• Collaborate with all hotel departments and share day-to-day updates
• Provide administrative support to housekeeping, including room assignments and shift briefings
• Inform Room Attendants of priorities daily and follow safety and sanitation policies
• Adhere to departmental policies and procedures
• Report maintenance needs and service standards
• Perform other duties as assigned

Skills

Excellent communication

Strong organizational skills

Customer service oriented

Attention to detail

English proficiency

Education

High school diploma or equivalent

Job description

Company Description

Picture a shimmering oasis overlooking the Sonoran Desert and the McDowell mountains - Fairmont Scottsdale Princess offers luxury and world class hospitality with over 300,000 square feet of meeting space. This award-winning meetings resort has 750 guest rooms, five award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. The Fairmont Scottsdale Princess was recently recognized with the AAA Five Diamond rating for over 30 years, making it one of the longest running AAA Five Diamond Resorts in the America’s. The only thing missing is you!

Picture a shimmering oasis overlooking the Sonoran Desert and the McDowell mountains - Fairmont Scottsdale Princess offers luxury and world class hospitality with over 300,000 square feet of meeting space. This award-winning meetings resort has 750 guest rooms, five award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. The Fairmont Scottsdale Princess was recently recognized with the AAA Five Diamond rating for over 30 years, making it one of the longest running AAA Five Diamond Resorts in the America’s. The only thing missing is you!

What’s In It For You

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
• Free meals at our on-site employee restaurant
• Learning programs through our Academies designed to sharpen your skills
• Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier!
• 401K, Direct Deposit, etc.
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!

Job Description

• Consistently offer professional, friendly and engaging service
• Ensure all guest concerns are addressed promptly, effectively and all affected departments are notified through guest log
• Ensure high morale and productivity levels are achieved, through detailed communication, training, development
• Work closely, while building excellent relationships, with all departments within the hotel, communicating day to day updates and changes
• Coordinate and provide administrative support to all areas of the Housekeeping department, including office opening and closing, daily room assignments, requests, and shift briefings
• Ensure Room Attendants are informed daily about priorities in their section
• Follow departmental policies and procedures
• Report necessary maintenance items and service standards
• Follow all safety and sanitation policies
• Other duties as assigned

Qualifications

• At least one year experience in hotel Housekeeping or Front Desk
• Proficient in English (verbal & written) essential
• High school diploma or equivalent preferred
• Experience with Hotel Property Management System
• Proactive with a meticulous eye for detail
• Strong organizational and communication skills
• Able to convey information and ideas clearly
• Ability to evaluate and select among alternative courses of action quickly and accurately
• Work well in stressful, high-pressure situations
• Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest
• Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision

Your Team And Working Environment

A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.