Housekeeping - Office Coordinator

Fairmont; Scottsdale (AZ); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Employee discounts at hotel and Accor

Free meals at on-site employee dining

Learning programs through Accor Academ

Medical and dental benefits

Career development opportunities

Job summary

Fairmont Scottsdale Princess in Scottsdale, AZ is seeking a Housekeeping Office Coordinator to ensure guest rooms are clean, comfortable, and inviting, contributing to the luxury experience the property is known for.

You will coordinate administrative tasks across housekeeping, communicate priorities to Room Attendants, and partner with other departments to maintain high service standards.

Qualifications

• Experience in hotel housekeeping or front desk is required.
• Reliable and detail-oriented with strong organizational skills.
• Excellent communication and guest service abilities.

Responsibilities

• Consistently offer professional, friendly and engaging service
• Ensure all guest concerns are addressed promptly, effectively and all affected departments are notified through guest log
• Ensure high morale and productivity levels are achieved, through detailed communication, training, development
• Work closely with all hotel departments, communicating daily updates and changes
• Coordinate and provide administrative support to Housekeeping, including opening/closing, daily room assignments, requests, and shift briefings
• Ensure Room Attendants are informed daily about priorities in their section
• Follow departmental policies and procedures
• Report maintenance items and service standards
• Follow safety and sanitation policies
• Other duties as assigned

Skills

Customer service

Strong organizational skills

Effective communication

Ability to work under pressure

Education

High school diploma or equivalent

Tools

Hotel Property Management System

Job description

Picture a shimmering oasis overlooking the Sonoran Desert and the McDowell mountains - Fairmont Scottsdale Princess offers luxury and world class hospitality with over 300,000 square feet of meeting space. This award-winning meetings resort has 750 guest rooms, five award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. The Fairmont Scottsdale Princess was recently recognized with the AAA Five Diamond rating for over 30 years, making it one of the longest running AAA Five Diamond Resorts in the America’s. The only thing missing is you!

What’s in it for you:

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
• Free meals at our on-site employee restaurant
• Learning programs through our Academies designed to sharpen your skills
• Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier!
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!

Job Description

First impressions are everything! As a Housekeeping Office Coordinator with Fairmont Scottsdale Princess you will have the opportunity to create lasting memories for every guest, ensuring Guest rooms are comfortable, inviting and clean. The luxury our guests experience will ensure their return.

• Consistently offer professional, friendly and engaging service
• Ensure all guest concerns are addressed promptly, effectively and all affected departments are notified through guest log
• Ensure high morale and productivity levels are achieved, through detailed communication, training, development
• Work closely, while building excellent relationships, with all departments within the hotel, communicating day to day updates and changes
• Coordinate and provide administrative support to all areas of the Housekeeping department, including office opening and closing, daily room assignments, requests, and shift briefings
• Ensure Room Attendants are informed daily about priorities in their section
• Follow departmental policies and procedures
• Report necessary maintenance items and service standards
• Follow all safety and sanitation policies
• Other duties as assigned

Qualifications

• At least one year experience in hotel Housekeeping or Front Desk
• High school diploma or equivalent preferred
• Experience with Hotel Property Management System
• Proactive with a meticulous eye for detail
• Strong organizational and communication skills
• Able to convey information and ideas clearly
• Ability to evaluate and select among alternative courses of action quickly and accurately
• Work well in stressful, high-pressure situations
• Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest
• Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision

Additional Information

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS

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