Housekeeping PM Office Coordinator

FAIRMONT; Scottsdale (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Fairmont Scottsdale Princess, part of Accor, is seeking a Housekeeping Office Coordinator to support administrative tasks, room assignments, and daily communications with Room Attendants. The role focuses on delivering a seamless guest experience through organized operations and timely updates.

Ideal candidates will have 1+ year in hotel housekeeping/front desk, be proficient in English, and comfortable with a Hotel PMS. AM/PM shifts and attention to detail are essential.

Qualifications

• 1+ year experience in hotel housekeeping or front desk.
• Proficient in English; strong communication skills.
• Experience with hotel management software is preferred.
• High attention to detail and ability to multitask.
• Ability to work AM or PM shifts and maintain poise.

Responsibilities

• Provide administrative support to Housekeeping, including room assignments and shift briefings.
• Communicate daily updates to Room Attendants and other departments.
• Address guest concerns promptly and document in guest log.
• Follow safety, sanitation policies and departmental procedures.
• Coordinate opening/closing office duties and daily operations.

Skills

Strong organizational skills

Excellent written and verbal English

Detail-oriented

Effective communication

Ability to work under pressure

Proactive with initiative

Team collaboration

Customer service orientation

Education

High school diploma or equivalent

Tools

Hotel Property Management System

Job description

Job Description

First impressions are everything! As a Housekeeping Office Coordinator with Fairmont Scottsdale Princess you will have the opportunity to create lasting memories for every guest, ensuring Guest rooms are comfortable, inviting and clean. The luxury our guests experience will ensure their return.

• Consistently offer professional, friendly and engaging service
• Ensure all guest concerns are addressed promptly, effectively and all affected departments are notified through guest log
• Ensure high morale and productivity levels are achieved, through detailed communication, training, development
• Work closely, while building excellent relationships, with all departments within the hotel, communicating day to day updates and changes
• Coordinate and provide administrative support to all areas of the Housekeeping department, including office opening and closing, daily room assignments, requests, and shift briefings
• Ensure Room Attendants are informed daily about priorities in their section
• Follow departmental policies and procedures
• Report necessary maintenance items and service standards
• Follow all safety and sanitation policies
• Other duties as assigned

Qualifications:

Qualifications

• At least one year experience in hotel Housekeeping or Front Desk
• Avaiable to work AM or PM
• Proficient in English (verbal & written) essential
• High school diploma or equivalent preferred
• Experience with Hotel Property Management System
• Proactive with a meticulous eye for detail
• Strong organizational and communication skills
• Able to convey information and ideas clearly
• Ability to evaluate and select among alternative courses of action quickly and accurately
• Work well in stressful, high-pressure situations
• Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest
• Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision

Additional Information

Your team and working environment:

A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! ** #BELIMITLESS**

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