Exec Housekeeper

TPG Hotels and Resorts; Meredith (NH); On-site; USD 46,000 - 68,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Disability insurance

Supplemental life insurance

401(k) with company match

Paid time off & holidays

Employee assistance program

Hotel discounts across TPG portfolio

Job summary

TPG Hotels and Resorts is seeking an Executive Housekeeper to oversee daily housekeeping operations, ensuring cleanliness and guest satisfaction across rooms and public areas. You will lead a diverse team, implement training, and uphold high standards of hygiene and service.

The role requires strong leadership, organizational skills, and a proactive approach to issue resolution. A high school diploma is typically required, with hospitality management expertise viewed as an advantage; a flexible

Qualifications

• High school diploma is usually required; hospitality management degree is a plus.
• Minimum 2 years in a supervisory or managerial housekeeping role.
• Strong communication and interpersonal skills for staff and guests.
• Excellent organizational and time-management abilities.

Responsibilities

• Recruit, train, and supervise housekeeping staff.
• Create department schedules and assign duties daily.
• Conduct performance evaluations and provide feedback to staff.
• Monitor cleaning standards and conduct regular audits to ensure quality.
• Coordinate with maintenance and front desk for timely room status and repairs.

Skills

Leadership

Communication

Organizational skills

Time management

Attention to detail

Problem solving

Staff motivation

Adaptability

Microsoft Office proficiency

Flexible scheduling

Education

High school diploma

Hospitality management degree (advantage)

Tools

Microsoft Office suite

Job description

Job Overview

The Executive Housekeeper is a key position responsible for overseeing and managing the daily operation of the housekeeping department within the hotel. The primary goal is to ensure cleanliness, orderliness, and overall guest satisfaction with the accommodation facilities.

What You'll Be Doing

• Recruit, train, and supervise housekeeping staff.
• Create department schedules and assign duties to housekeeping personnel daily.
• Conduct performance evaluations and provide feedback to staff.
• Provide ongoing training to housekeeping staff.
• Implement and update training programs to improve efficiency and performance.

Cleaning Standards

• Establish and enforce cleaning standards and procedures.
• Monitor and inspect the cleanliness of rooms, public areas, and other hotel facilities.
• Ensure compliance with health and safety regulations.
• Implement quality control programs to maintain high standards of cleanliness.
• Conduct regular audits to ensure adherence to established standards.

Inventory Management

• Maintain inventory of cleaning supplies and equipment.
• Coordinate with the purchasing department for the procurement of cleaning materials.
• Control costs and expenses within the allocated budget.

Guest Satisfaction

• Address guest complaints and concerns related to housekeeping.
• Implement measures to enhance guest satisfaction and experience.

Communication

• Liaise with other departments to coordinate housekeeping activities.
• Communicate with front desk staff to ensure accurate room status information.
• Report maintenance issues and coordinate with the maintenance department for timely resolution.

What You Bring

• A high school diploma is usually required. A degree in hospitality management or a related field is an advantage.
• Previous experience in housekeeping or a related field, with a minimum of 2 years in a supervisory or managerial role.
• Strong communication and interpersonal skills to interact with staff and guests effectively.
• Excellent organizational and time‑management skills.
• Strong attention to detail and a commitment to maintaining high‑quality standards.
• Leadership skills to manage and motivate a diverse team.
• Ability to address and resolve issues promptly.
• Familiarity with industry cleaning standards and best practices.
• Proficiency in using basic computer applications such as Microsoft Office.
• Ability to work flexible hours and adapt to changing priorities.

Benefits

Benefits for Full Time employees may include:

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Flexible Spending Accounts401(k) Retirement Plan with company match
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• Amazing Hotel Discounts to any property in the TPG portfolio and much more!

Benefits vary by location

Part‑Time Benefits Also Available!

EEO/VET/DISABLED