Housekeeping Supv

TPG Hotels and Resorts; Warwick (RI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurances

Disability Insurances

401(k) Retirement Plan with company  匹

Job summary

TPG Hotels and Resorts is seeking a Housekeeping Supervisor in Warwick, RI to lead daily cleaning operations and ensure rooms and public areas meet high standards. You will oversee staff, training, scheduling, and guest service quality.

The role requires strong leadership, knowledge of cleaning equipment and safety practices, and the ability to coordinate with other departments to maintain guest satisfaction and brand standards.

Qualifications

• High school diploma; hospitality management education preferred.
• Experience supervising housekeeping staff and operations preferred.
• Knowledge of cleaning equipment and safety protocols.

Responsibilities

• Supervise housekeeping staff and daily operations.
• Assist in hiring, training, and scheduling to ensure coverage.
• Provide feedback and address performance issues.
• Inspect rooms and public areas for cleanliness and maintenance needs.
• Monitor supplies usage and control costs.
• Handle guest complaints related to housekeeping.
• Enforce PPE use and safety regulations.
• Collaborate with front desk and maintenance.

Skills

Staff supervision

Tech literacy

Customer service

Safety awareness

Communication

Education

High school diploma

Hospitality management education or related experience

Tools

Cleaning equipment

Office equipment

Job description

Job Overview

The Housekeeping Supervisor is responsible for daily supervision of the housekeeping staff, quality service, guest satisfaction and safety. Supervises daily cleaning operation and assists in administration of housekeeping services in safe and efficient compliance with policies and procedures and brand standards, The Housekeeping Supervisor ensures that guest rooms, public areas, and other spaces are clean, well-maintained, and meet the hotel's cleanliness and hygiene standards.

What You'll Be Doing

• Staff Management:
• Assist in Hiring, training, and supervising housekeeping staff, including room attendants, housekeepers, and janitors.
• Give suggestions on work schedules and assign tasks to ensure adequate coverage and efficiency.
• Conduct regular training sessions for housekeeping staff on cleaning techniques, safety protocols, and customer service.
• Provide feedback to staff as needed on work performance.
• Address any employee issues or conflicts that may arise.
• Quality Control:
• Inspecting guest rooms and common areas to ensure cleanliness and adherence to hotel standards.
• Identifying and addressing maintenance and repair needs within guest rooms and public spaces.
• Monitoring the use of cleaning supplies and equipment to maintain cost efficiency.
• Handling guest complaints or concerns related to housekeeping services and resolving them promptly.
• Enforce safety protocols and ensure that staff members use personal protective equipment (PPE) when necessary.
• Comply with health and safety regulations and ensure that the hotel maintains cleanliness and hygiene standards to meet legal requirements.
• Communication:
• Collaborating with other hotel departments, such as front desk and maintenance, to coordinate guest services and maintenance requests.
• Communicating with the hotel management team to provide updates on housekeeping operations and address any issues or concerns.

What You Bring

• High school education, schooling in hospitality management, business or related experience preferred.
• Familiarity with hospitality industry practices highly preferred.
• Knowledge of housekeeping principles and practices along with proper use of cleaning equipment and supplies.
• Ability to operate a computer, phone and other office equipment.

Working Conditions & Physical Effort

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises. The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment.

Benefits

Benefits for Full Time employees may include:

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Flexible Spending Accounts
• 401(k) Retirement Plan with company match
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

Part-Time Benefits Also Available!

EEO/VET/DISABLED