Housekeeping Mgr

TPG Hotels & Resorts; Wilmington (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Disability Insurances

Supplemental Life Insurances

Identity Theft Protection

Flexible Spending Accounts

401(k) Retirement Plan

Paid Time Off, Vacation and Holidays

Employee Assistance Program

AMAZING HOTEL DISCOUNTS to any TPG物业

Job summary

TPG Hotels & Resorts is seeking a Housekeeping Manager to lead daily operations and drive guest satisfaction in Wilmington, NC. You will oversee staff, schedules, training, and performance while ensuring high cleanliness standards across rooms and public areas.

The role requires strong communication, leadership, and organizational skills, with experience in hospitality housekeeping and budget awareness. This on-site position offers full-time hours and benefits.

Qualifications

• High school diploma or higher; hospitality management degree is a plus.
• 2+ years in a supervisory or managerial housekeeping role.
• Strong communication and interpersonal skills.

Responsibilities

• Supervise and train housekeeping staff; create daily schedules.
• Establish and enforce cleaning standards and safety rules.
• Monitor room/public area cleanliness and quality control inspections.
• Manage inventory and coordinate with purchasing; control costs.
• Communicate with front desk and maintenance for smooth operations.
• Address guest concerns and enhance guest satisfaction.

Skills

Staff management

Strong communication

Leadership

Time management

Education

High school diploma

Hospitality mgmt degree a plus

Tools

Microsoft Office

Job description

The Housekeeping Manager is a key position responsible for overseeing and managing the daily operation of the housekeeping department within the hotel. The primary goal is to ensure cleanliness, orderliness, and overall guest satisfaction with the accommodation facilities.

What You'll Be Doing

• Staff Management:
• Recruit, train, and supervise housekeeping staff.
• Create department schedules and assign duties to housekeeping personnel daily.
• Conduct performance evaluations and provide feedback to staff.
• Provide ongoing training to housekeeping staff.
• Implement and update training programs to improve efficiency and performance
• Cleaning Standards:
• Establish and enforce cleaning standards and procedures.
• Monitor and inspect the cleanliness of rooms, public areas, and other hotel facilities.
• Ensure compliance with health and safety regulations.
• Implement quality control programs to maintain high standards of cleanliness.
• Conduct regular audits to ensure adherence to established standards.
• Inventory Management:
• Maintain inventory of cleaning supplies and equipment.
• Coordinate with the purchasing department for the procurement of cleaning materials.
• Control costs and expenses within the allocated budget.
• Guest Satisfaction:
• Address guest complaints and concerns related to housekeeping.
• Implement measures to enhance guest satisfaction and experience.
• Communication:
• Liaise with other departments to coordinate housekeeping activities.
• Communicate with front desk staff to ensure accurate room status information.
• Report maintenance issues and coordinate with the maintenance department for timely resolution.

What You Bring

• A high school diploma is usually required. A degree in hospitality management or a related field is an advantage.
• Previous experience in housekeeping or a related field, with a minimum of 2- years in a supervisory or managerial role.
• Strong communication and interpersonal skills to interact with staff and guests effectively.
• Excellent organizational and time-management skills.
• Strong attention to detail and a commitment to maintaining high-quality standards.
• Leadership skills to manage and motivate a diverse team.
• Ability to address and resolve issues promptly.
• Familiarity with industry cleaning standards and best practices.
• Proficiency in using basic computer applications such as Microsoft Office.
• Ability to work flexible hours and adapt to changing priorities.

Benefits for Full Time employees may include:

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Identity Theft Protection
• Flexible Spending Accounts
• 401(k) Retirement Plan
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

Part-Time Benefits Also Available!

EEO/VET/DISABLED

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.