Housekeeping Manager (The Linq LV)

Caesars Entertainment; Las Vegas (NV); On-site; USD 42,000 - 60,000; Full time

Job summary

Caesars Entertainment's The Linq Las Vegas is seeking a Housekeeping Supervisor to oversee hotel cleanliness and guest satisfaction, supervising Clerks, Suite Attendants, Housepersons, and Suite Supervisors. Ensure compliance with policies and SOPs while delivering exceptional service.

You will recruit, train, and evaluate team members, manage schedules, and collaborate with Front Desk to support hotel operations and guest experiences.

Qualifications

• Previous supervisory experience is required.
• Knowledge of Housekeeping operation is necessary.
• Knowledge of computers and typing skills are essential.
• Strong written and verbal communication in English with excellent customer service skills.
• Must maintain a neat and professional appearance.
• Willingness to work various shifts and at multiple properties; bilingual abilities preferred.
• Knowledge of collective bargaining agreements preferred.
• Previous housekeeping supervisory experience preferred.
• Ability to manage multiple assignments and meet time constraints.
• Ability to access, input, and analyze information using computer systems and written materials.

Responsibilities

• Lead and support housekeeping Team Members to meet cleanliness and quality standards.
• Oversee all Housekeeping staff.
• Ensure all keys are properly signed in and out.
• Assist in the preparation of periodical performance reviews of assigned personnel.
• Supervise daily staff performance, coach, conduct evaluations, and address performance concerns when necessary.
• Recruit, interview, hire, train, and develop team members while fostering a positive and productive work environment.
• Coordinate with Front Desk and other departments to communicate room status updates and support hotel operations.

Skills

Supervisory experience

Housekeeping knowledge

Computer literacy

English communication

Bilingual preferred

Professional appearance

Time management

Team management

Job description

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Assist in the day-to-day supervision to achieve customer satisfaction and quality service while assuring compliance with policies and Standard Operating Procedures. Oversee the operations of the Hotel Housekeeping staff to include, Status Board, Clerks, Suite Attendants, Housepersons, and Suite Supervisors. Ensure guest satisfaction by providing top quality customer service and hospitality.

How You Will Create the Extraordinary

• Lead and support housekeeping Team Members to ensure guest rooms, public areas, and hotel spaces meet cleanliness and quality standards.
• Oversees all Housekeeping staff.
• Ensure all keys are properly signed in and out.
• Assist in the preparation of periodical performance reviews of assigned personnel.
• Supervise all daily staff performance, provide coaching, conduct evaluations, and address performance concerns when necessary.
• Recruit, interview, hire, train, and develop team members while fostering a positive and productive work environment.
• Ensure compliance with hotel policies, procedures, safety regulations, and OSHA standards.
• Inspect guest rooms and work areas regularly to maintain exceptional cleanliness and service standards.
• Respond to guest inquiries, concerns, and special requests professionally and efficiently to ensure a positive guest experience.
• Coordinate with Front Desk and other departments to communicate room status updates and support hotel operations.
• Monitor inventory levels of housekeeping supplies and amenities and report operational or maintenance issues promptly.
• Promote a safe work environment by identifying and addressing safety concerns, equipment issues, and maintenance needs.
• Communicate clearly and effectively with Team Members and management, both verbally and in writing.
• Utilize hotel systems and Microsoft Office applications to support daily operations and reporting.
• Participate in training sessions, departmental meetings, and management meetings to support continuous improvement and operational excellence.
• Compile departmental work schedules and monitor workload to ensure a proper balance of work. Prepare schedules to ensure all areas are properly staffed. Make necessary adjustments as needed.
• Compile departmental work schedules and monitor workload to ensure a proper balance of work. Prepare schedules to ensure all areas are properly staffed. Make necessary adjustments as needed.

What You Will Need

• Previous supervisory experience is required.
• Knowledge of Housekeeping operation is necessary.
• Knowledge of computers and typing skills are essential.
• Must possess strong written and verbal communication skills, including the ability to read, write, and communicate fluently in English, with excellent customer service skills.
• Must maintain a neat and professional appearance.
• Must be flexible to work various shifts and at multiple properties; bilingual abilities preferred.
• Knowledge of collective bargaining agreements preferred.
• Previous housekeeping supervisory experience preferred.
• Ability to manage multiple assignments and make progress under time constraints.
• Ability to access, input, and analyze information using moderately complex computer systems and written materials, and to act independently when drawing conclusions.
• Ability to perceive quality of work, review documents, follow instructions, and respond to guest, client, or staff inquiries.
• Ability to remain alert throughout the shift and calm during emergency situations while exercising sound judgment.

ADDITIONAL REQUIREMENTS

• Ability to perform physical tasks, including standing and walking for the duration of the shift, as well as bending, stooping, kneeling, climbing, and ascending/descending stairs.
• Work in a fast-paced environment handling multiple tasks under time constraints.
• Must be able to lift up to 50 lbs and handle sensitive staff and guest situations in a timely manner.
• May use a step stool to reach high areas; must climb stairs and continuously balance, bend, stoop, and kneel.
• Must frequently crouch, squat, push/pull, work overhead with both arms, and use hands for continuous grasping.
• Must be able to push, pull, and lift furniture (e.g., mattresses, tables, chairs, lamps).
• Must be able to safely work with provided cleaning chemicals and with chemical fumes and smoke.
• Must tolerate required PPE (gloves, safety glasses/goggles, etc.) and safely operate motorized equipment.
• Ability to work in a smoking and pet-friendly environment

About Us

Centrally located in the heart of the Las Vegas Strip, The Linq is famous for its comfortable atmosphere and friendly customer service. The resort offers 2,640 rooms and suites, nearly 75,000 square-feet of casino space offering world-class gaming and 40,000 square-feet of meeting and banquet space.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.