Housekeeping Manager (Reading)

The Bright Mgmt; Reading (Berks County); On-site; USD 60,000 - 65,000; Full time

Job summary

An innovative hotel is seeking a Housekeeping Manager to lead a dedicated team in maintaining exceptional cleanliness and guest satisfaction. This role involves supervising staff, ensuring high standards of service, and collaborating closely with hotel operations. The ideal candidate will possess strong customer service skills and a keen attention to detail. Join a forward-thinking organization focused on health and wellness, where your contributions will directly impact the guest experience and operational excellence. If you thrive in a dynamic environment and are passionate about hospitality, this opportunity is perfect for you.

Benefits

100% company-paid premium for medical, dental, and vision insurance

401K program with up to a 4% match

Generous Paid Time Off – 2 weeks annually

Flexible Spending Account (FSA) options

Health Savings Account (HSA) options

Voluntary Life Insurance

Qualifications

• 4+ years of hotel experience with prior supervisory experience required.
• Strong customer service skills and attention to detail are essential.

Responsibilities

• Supervise housekeeping staff and ensure high cleaning standards.
• Participate in budget development and manage departmental costs.
• Inspect guest rooms and public areas for cleanliness and quality.

Skills

Customer Service

Attention to Detail

Organization

Critical Thinking

Bilingual (English/Spanish)

Education

High School Diploma or equivalent

Tools

Basic Computer Skills

Job description

The Bright Hotel is reimagining hotel operations by leveraging a tech-forward approach to the guest experience. Our goal is to personalize the stay for each guest driving stellar satisfaction rates. We are currently building out a portfolio of hotels focused on health and wellness called Vitality Hotels.

• 100% company-paid premium for employee-only coverage on select Medical, Dental, and Vision Insurance plans
• 401K program with up to a 4% match and full vesting from day one
• Generous Paid Time Off – 2 weeks annually to recharge and relax
• Flexible Spending Account (FSA) & Health Savings Account (HSA) options for added financial flexibility
• Voluntary Life Insurance to provide additional coverage for you and your loved ones

Purpose of the Role:

Reading Vitality Hotel is looking for a Housekeeping Manager with great customer service to join our team! This role will be responsible for supervising their own housekeeping crew while ensuring hotel guest rooms, bathrooms, corridors and lobbies are held to a high quality of cleaning standards. This role will report to the Head of Hotel Operations and partner with them to ensure housekeeping operations are at a high standard.

Responsibilities:

• Supervises housekeeping and laundry staff: participating in associate performance evaluations, training, and development.
• Assists the Hotel Operations in the development of the department's annual budget.
• Participates in cost control systems for staffing, inventories, (linen, terry, OS&E, and cleaning supplies.
• Enforces policies and procedures in the department.
• Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.
• Directs hourly associates and Contract Labor in all areas of the department.
• Prepares daily assignment sheets for all housekeeping and laundry associates.
• Maintains cleanliness quality based on hotel objectives.
• Inspects, monitors, and maintains level of cleanliness in all assigned guest rooms. Reports all unsatisfactory conditions to the Room Attendant assigned and takes personal responsibility to ensure that actions are taken to remedy any substandard cleanliness or maintenance related conditions in each guestroom.
• Assumes responsibility for the guest feedback and guest service scores in all departmental related indices.
• Inspects, monitors, and maintains level of cleanliness in event areas, storage areas, restrooms, and public areas and offices.
• Compiles and reports accurate status of all guestrooms to the front desk department.
• Maintains productivity and labor cost goals.
• Conducts formal inventories of linen, supplies, and equipment as required.
• Participates in the ordering of supplies to maintain adequate inventory levels.
• Checks all vacant rooms and spaces, public spaces, storage areas, and rest areas each day.
• Complete projects as determined by the leadership team.

Qualifications, Skills, Abilities and Experience:

• Analyze and interpret established policies.
• Make business decisions based on production reports and similar facts as well as on your own experience and personal opinions.
• Deal with the customers and associates with tact and courtesy.
• Plan and organize the work of others.
• Change activity frequently and cope with interruptions.
• Speak and write clearly.
• Accept full responsibility for managing and activity.
• Be available for work evenings, weekends, and holidays.
• Preferred bilingual English/Spanish speaking.

Physical Requirements:

The physical demands described are representative of those that must be met by an incumbent to successfully perform the essential functions of this job.

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions & physical demands of this role.

Ability to speak and hear. Close and distant vision. Excessive walking. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Continually works in normal office conditions and in close proximity to others. Additional physical, visual requirements and working conditions may include but are not limited to:

• Must be able to work weekends and holidays.
• Identify and distinguish colors.
• May work outdoor or in difficult weather conditions.
• Stand for long periods of time.
• Walk extended distances.
• Lift/carry 6-25 lbs.
• Kneel and/or stoop repeatedly.
• May come in contact with fumes or airborne particles.
• May be exposed to toxic or caustic chemicals.

Minimum Qualifications:

• High School Diploma or equivalent.
• Minimum of 4 years related hotel experience.
• Prior related supervisor experience.
• Basic computer skills.
• Work day shift with need for weekends and holidays.
• Ability to commute/relocate to site location.

*Please note, due to the requirements of this position, responses may automatically disqualify you from moving forward in the application process. Please review minimum qualifications thoroughly before applying.

• Attention to Detail.
• Highly Organized.
• Critical Thinker.
• Ability to Prioritize.
• Multi-Tasker with Strong Sense of Urgency.

Schedule / Travel Requirements:

• Various schedules may apply.
• Minimal Travel required for the position.

The pay range for this role is:

60,000 - 65,000 USD per year (Reading Vitality Hotel).