Housekeeping Manager (Reading)

TheBrightHotel Corporation; Pennsylvania; On-site; USD 40,000 - 70,000; Full time

Job summary

An innovative hotel chain is seeking a Housekeeping Manager to elevate guest experiences through exceptional service and meticulous attention to detail. This role involves supervising a dedicated housekeeping team, ensuring that all areas meet the highest cleanliness standards. The ideal candidate will possess strong organizational skills and a passion for customer satisfaction. Join a forward-thinking company committed to health and wellness, where you can make a meaningful impact on guest experiences and contribute to a positive work environment. If you thrive in a dynamic setting and are ready to lead a team, this opportunity is perfect for you.

Benefits

100% company-paid Medical, Dental, and Vision Insurance

401K with up to 4% match

Generous Paid Time Off

Flexible Spending Account (FSA) options

Health Savings Account (HSA) options

Voluntary Life Insurance

Qualifications

• 4+ years of hotel experience with supervisory responsibilities.
• Strong customer service and organizational skills required.

Responsibilities

• Supervise housekeeping staff and ensure cleanliness standards.
• Manage guest feedback and maintain high service quality.
• Assist in budget development and cost control.

Skills

Customer Service

Communication Skills

Organizational Skills

Bilingual (English/Spanish)

Education

High School Diploma or equivalent

Tools

Basic Computer Skills

Job description

Join to apply for the Housekeeping Manager (Reading) role at The Bright Hotel.

Company Highlights

The Bright Hotel is reimagining hotel operations by leveraging a tech-forward approach to the guest experience. Our goal is to personalize the stay for each guest, driving stellar satisfaction rates. We are currently building a portfolio of hotels focused on health and wellness called Vitality Hotels.

• 100% company-paid premium for employee-only coverage on select Medical, Dental, and Vision Insurance plans
• 401K program with up to a 4% match and full vesting from day one
• Generous Paid Time Off – 2 weeks annually to recharge and relax
• Flexible Spending Account (FSA) & Health Savings Account (HSA) options for added financial flexibility
• Voluntary Life Insurance to provide additional coverage for you and your loved ones

Purpose of the Role

Reading Vitality Hotel is looking for a Housekeeping Manager with excellent customer service skills to join our team. This role will supervise the housekeeping staff, ensuring high standards in guest rooms, bathrooms, corridors, and lobbies. The Housekeeping Manager reports to the Head of Hotel Operations and collaborates with them to maintain high housekeeping standards.

Responsibilities

• Supervise housekeeping and laundry staff, including performance evaluations, training, and development
• Assist in developing the department's annual budget
• Participate in cost control for staffing, inventories, and supplies
• Enforce departmental policies and procedures
• Ensure quality service and guest satisfaction
• Direct hourly staff and contract labor
• Prepare daily assignment sheets
• Maintain cleanliness standards in guest rooms and public areas
• Inspect rooms and report issues, ensuring standards are met
• Manage guest feedback and service scores
• Oversee inventory and supply ordering
• Conduct regular inspections of all areas
• Maintain departmental keys and deep cleaning programs
• Complete projects as assigned by leadership

Qualifications and Skills

• Ability to interpret policies and make informed decisions
• Strong customer service and communication skills
• Organizational and planning skills
• Ability to handle interruptions and changing priorities
• Availability for evenings, weekends, and holidays
• Preferred bilingual in English/Spanish

Physical and Other Requirements

Must be able to lift 25 lbs, stand for long periods, and work in various conditions. Ability to work weekends and holidays is required. Reasonable accommodations will be made for disabilities.

Minimum Qualifications

• High School Diploma or equivalent
• At least 4 years of related hotel experience
• Supervisory experience
• Basic computer skills
• Ability to work flexible hours and commute to the site