Lead Housekeeping & Operations Manager

The Crescent Hotels Group; Baltimore (MD); On-site; USD 40,000 - 60,000; Full time

Job summary

The Crescent Hotels Group is seeking a skilled housekeeping supervisor to lead and train staff, ensure quality standards in guest rooms and public spaces, and manage budgeting and reporting. The role requires coordinating across departments and ensuring safety and sanitation compliance throughout operations.

Responsibilities include directing workload, monitoring performance, and facilitating effective communication with team members and guests to maintain high service levels.

Qualifications

• Must communicate in English and maintain professional demeanor.
• Strong supervisory and team-lead capabilities across housekeeping staff.
• Experience with budgeting, inventory controls, and financial reporting.

Responsibilities

• Direct and supervise housekeeping and laundry staff.
• Plan and monitor daily activities to meet quality standards.
• Manage budgets, inventory, and supplies for departments.

Skills

English communication

Supervisory experience

Budgeting & reporting

Staff training

Safety & sanitation knowledge

Interdepartmental coordination

Computer literacy

Tools

PMS (Property Management System)

Job description

The Crescent Hotels Group is seeking a skilled housekeeping supervisor to lead and train staff, ensure quality standards in guest rooms and public spaces, and manage budgeting and reporting. The role requires coordinating across departments and ensuring safety and sanitation compliance throughout operations.

Responsibilities include directing workload, monitoring performance, and facilitating effective communication with team members and guests to maintain high service levels.