Housekeeping Manager: Guest Experience Leader

Murrieta Hot Springs Resort; Traverse City (MI); Presencial; USD 38.000 - 52.000; Jornada completa

Descripción de la vacante

Murrieta Hot Springs Resort in Traverse City, MI seeks a Housekeeping Supervisor to manage and direct housekeeping and laundry teams at the Home2 Suites-TVCTC location. You will schedule staff, monitor quality, and ensure clean guest rooms and public areas.

The role requires coordinating daily activities, interviewing and training new team members, and maintaining supplies. A strong team player with excellent communication is essential for guest satisfaction.

Formación

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Responsabilidades

• Schedule, evaluate and direct all housekeeping associates, including room attendants, houseaides, floor supervisors and laundry associates.
• Coach and counsel associates, providing disciplinary action when and if necessary.
• Help coordinate all daily activities and plan for sufficient staffing to clean guest rooms and public areas.
• Review the Manager on Duty log and follow up where needed.
• Efficiently inspect guest rooms and public areas daily to ensure the quality assurance program is being followed.
• Ensure sufficient inventory of supplies and cleaning materials is maintained.
• Responsible for supervising the daily operation of both housekeeping and in-house laundry.
• Responsible for interviewing, hiring and training of new housekeeping team members.

Descripción del empleo

Murrieta Hot Springs Resort in Traverse City, MI seeks a Housekeeping Supervisor to manage and direct housekeeping and laundry teams at the Home2 Suites-TVCTC location. You will schedule staff, monitor quality, and ensure clean guest rooms and public areas.

The role requires coordinating daily activities, interviewing and training new team members, and maintaining supplies. A strong team player with excellent communication is essential for guest satisfaction.