Housekeeping Manager

Schweitzer; West Virginia; On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Free skiing

401k plan

Discounted lift tickets

Restaurant discounts

Retail discounts

Pro deals

Job summary

Snowshoe Mountain Resort seeks an experienced housekeeping supervisor to lead daily operations across guest rooms and public areas. You will forecast staffing, manage budgets, and uphold quality and safety standards to deliver exceptional guest experiences.

Join a team with comprehensive employee perks including 401k, free skiing, and generous dining and retail discounts, with opportunities for professional growth in a year-round resort environment.

Qualifications

• High school diploma or GED required; hospitality degree not required.
• 3–5 years housekeeping experience in a hotel or resort.
• 3+ years of management experience.
• Knowledge of budgeting, cost control, quality assurance, and guest experience.

Responsibilities

• Prepare and manage monthly, weekly, and daily housekeeping forecasts.
• Enforce Lost & Found procedures, ensuring items are documented and returned.
• Develop and maintain annual housekeeping budgets with cost control.
• Plan, implement, and improve housekeeping standards and procedures.
• Conduct routine quality control inspections of guest rooms, public areas, and service areas.
• Identify and report property damage, maintenance deficiencies, and safety concerns.
• Ensure all maintenance requests and damage reports are recorded and tracked.
• Recruit, hire, onboard, and train housekeeping team members; provide coaching and evaluations.

Skills

People leadership

Budget management

Staff training

Scheduling

Guest service

Education

High School Diploma or GED

Job description

Year RoundWork, Play, Get Paid, and Enjoy the Perks!Housing: Affordable on-mountain employee housing available for rent.Work Location: 10 Snowshoe Drive, Snowshoe, WV 26209Pay: $55,000 - 60,000This is a Full time, Year round positionBenefit Eligible after 30 daysSchedule: May require working early mornings, evenings, weekends, and holidaysIf you're seeing this job, we're still hiring and accepting applicationsEmployee Perks:Free skiing and snowboarding privileges at Alterra resorts + Discounts on Ikon Passes!401k plan available to any employee over the age of 18Discounted Friends and Family Lift Ticket Vouchers50% off Snowshoe Quick Service Restaurants and 30% off Snowshoe Full Service Restaurants (excludes alcohol)40% off Retail Merchandise and 45% off Mountain Essentials (excludes hard goods, 2 hard good sales for employees throughout winter)Pro Deals from some of the industry’s top brands such as North Face, Darn Tough, and many many more!Job Responsibilities:Prepare and manage monthly, weekly, and daily housekeeping forecasts to ensure proper staffing levels and operational efficiency.Administer and enforce Lost & Found procedures, ensuring all items are documented, secured, and returned in accordance with company policies.Develop, manage, and maintain annual housekeeping budgets while ensuring cost-effective operations and expense control.Plan, implement, and continuously improve housekeeping strategies, standards, and operational procedures.Conduct routine quality control inspections of guest rooms, public areas, corridors, linen closets, common washrooms, and service areas to ensure cleanliness, functionality, presentation, and compliance with resort standards.Identify, document, and report property damage, maintenance deficiencies, safety concerns, and housekeeping-related issues. Ensure appropriate follow-up and timely resolution with Maintenance and other departments.Ensure all maintenance requests, work orders, and damage reports are accurately recorded, reported, tracked, and completed.Monitor inventory levels and oversee the purchasing, usage, and consumption of housekeeping supplies, linens, amenities, equipment, and chemicals.Perform monthly reviews of purchasing activity and departmental consumption to ensure budget compliance and operational effectiveness.Recruit, interview, hire, onboard, and train housekeeping team membersDevelop, implement, and oversee departmental training programs, quality standards, company policies, and operational procedures.Provide ongoing coaching, performance management, and formal performance evaluations to ensure employee growth and accountability.Foster employee engagement through recognition programs, incentive tracking, team development, and initiatives that promote morale and retention.Respond promptly and professionally to guest and owner concerns, ensuring effective resolution and a positive guest experience.Promote and maintain a guest/owner-focused culture that consistently delivers exceptional service and exceeds guest expectations.Ensure housekeeping operations support the resort's quality, cleanliness, safety, and service standards at all times.Collaborate effectively with Front Desk, Maintenance, and Homeowner Services teams to deliver seamless service and operational excellence.Analyze departmental performance metrics (KPIs) and implement corrective action plans to drive continuous improvement in service, quality, and efficiency.Serve as a role model for professionalism, accountability, safety, and guest service excellence.Demonstrate initiative, sound judgment, strong decision-making abilities, and the capacity to work independently while managing multiple priorities.Education:High School Diploma or GEDPreferred Experience:3-5 years of progressive housekeeping experience in a hotel, resort or hospitality environment. 3+ years of management experience.Knowledge of housekeeping operations, budgeting, cost management, quality assurance, and guest experience.Experience recruiting, training, coaching and evaluating employees.Skilled at leadership, workforce planning, scheduling, communication, problem solving, conflict resolution and time-management.All Information above is subject to change at any time.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.Snowshoe is an equal opportunity employer.