Housekeeping Manager

DoubleTree by Hilton Hotel Chicago - North Shore Conference Center; Skokie (IL); On-site; USD 63,000 - 67,000; Full time

Benefits offered by this job

Bonus eligible

401(k)

Health insurance

Dental insurance

Vision insurance

Life insurance

TEAM member discounts

Travel discounts

Paid time off

Job summary

DoubleTree by Hilton Hotel Chicago - North Shore Conference Center seeks a hands-on Housekeeping Manager to lead daily operations, drive standards, and develop a strong TEAM delivering exceptional guest experiences.

You’ll oversee housekeeping, laundry, and public areas, schedule staff, control inventory, and partner with Front Office and Maintenance to ensure smooth property operations while maintaining safety and brand standards.

Qualifications

• 3+ years of housekeeping leadership experience in a branded or luxury hotel environment.

Responsibilities

• Lead, supervise, train, coach, and motivate the Housekeeping TEAM.
• Oversee daily housekeeping operations, including guest rooms, public areas, laundry, and supplies.
• Conduct regular inspections to ensure cleanliness and presentation meet standards.
• Develop daily schedules and manage staffing based on occupancy and needs.
• Monitor productivity, quality, and guest satisfaction.
• Provide coaching and feedback to TEAM members and address performance concerns.
• Manage inventory, supplies, and ordering.
• Ensure proper use, storage, and disposal of cleaning chemicals and equipment.
• Partner with Front Office, Maintenance, and other departments to support daily operations.
• Respond to and resolve housekeeping-related guest concerns promptly.
• Monitor labor and departmental expenses while maintaining standards.
• Ensure compliance with hotel, brand, safety, sanitation, and OSHA standards.
• Promote a positive, TEAM-oriented work environment.
• Lead by example and drive a culture of cleanliness and continuous improvement.

Skills

Housekeeping leadership

Branded/luxury hotel experience

Staff development

Operational planning

Guest service excellence

Time management

Communication skills

Safety and sanitation

Job description

Housekeeping ManagerLead the TEAM. Set the Standard. Make an Impact.About Us

Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and grow their career with a company that values their contributions. Our hope is that each day, you’ll discover new reasons to love what you do!

T.E.A.M. = Together Everyone Achieves More

About the Role

As the Housekeeping Manager, you’ll lead the day-to-day operations of the Housekeeping Department and play a key role in creating a clean, comfortable, and exceptional guest experience.

You’ll be responsible for leading, developing, and supporting the Housekeeping TEAM while maintaining high standards for cleanliness, presentation, efficiency, and service. You’ll oversee daily department operations, manage staffing and resources, and work closely with other hotel departments to ensure the property operates smoothly.

This position is ideal for an experienced, hands-on hospitality leader who is organized, detail-oriented, and passionate about developing people and maintaining exceptional standards.

What You’ll Do

• Lead, supervise, train, coach, and motivate the Housekeeping TEAM.

• Oversee daily housekeeping operations, including guest rooms, public areas, laundry, and housekeeping supplies.

• Conduct regular room and public-area inspections to ensure cleanliness and presentation meet hotel and brand standards.

• Develop daily schedules and manage staffing based on occupancy, business levels, and operational needs.

• Monitor productivity, quality, and guest satisfaction.

• Provide ongoing coaching and feedback to TEAM members and address performance concerns when necessary.

• Manage housekeeping inventory, supplies, and ordering.

• Ensure the proper use, storage, handling, and disposal of cleaning chemicals and equipment.

• Partner with Front Office, Maintenance, and other hotel departments to support smooth daily operations.

• Respond to and resolve housekeeping-related guest concerns in a professional and timely manner.

• Monitor labor and departmental expenses while maintaining quality and service standards.

• Ensure compliance with hotel, brand, safety, sanitation, and OSHA standards.

• Promote a positive, accountable, and TEAM-oriented work environment.

• Lead by example and create a culture focused on cleanliness, service, teamwork, and continuous improvement.

What We’re Looking For

We’re looking for an experienced hospitality leader who can lead by example, maintain high standards, and develop a strong Housekeeping TEAM.

Required Qualifications

• 3+ years of housekeeping leadership experience in a branded or luxury hotel environment.

• Proven experience supervising, training, coaching, and developing a housekeeping team.

• Strong organizational and time-management skills.

• Excellent communication and interpersonal skills.

• Strong attention to detail and a commitment to cleanliness and quality.

• Ability to prioritize and manage multiple responsibilities in a fast-paced environment.

• Ability to communicate effectively with guests, TEAM members, and department leaders.

• Knowledge of cleaning chemicals, including proper storage, handling, and disposal.

• Ability to lift and carry up to 50 pounds.

• Flexible schedule, including weekends and holidays as needed.

Preferred Qualifications

• Bilingual in English and Spanish.

• Experience with hotel housekeeping systems and brand standards.

• Experience managing labor, inventory, and departmental budgets.

Why Join Our TEAM?

We believe in investing in our people and creating opportunities for TEAM members to build a long-term career in hospitality. When you grow, we grow!

TEAM Benefits

• Bonus eligible

• 401(k)

• Health, dental, vision, and life insurance

• Voluntary insurance options

• TEAM member & travel discounts

• Vacation, wellness, and holiday pay

• Career advancement opportunities

• Full-time benefits, including paid time off, travel discounts, medical coverage, and additional insurance options

Compensation

$63,000–$67,000 annually, depending on experience

If you’re an experienced housekeeping leader who takes pride in cleanliness, consistency, team development, and exceptional guest service, we’d love to have you join our TEAM.

T.E.A.M. — Together Everyone Achieves More.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete Form I-9 upon hire.