Housekeeping - Manager

Benchmark Hospitality at DU; Roanoke (TX); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Employee focused culture

Free Lunch in cafeteria

Employer matching 401k

Tuition Reimbursement

Benchmark hotel discounts

Job summary

Benchmark Hospitality at DU is seeking a Housekeeping Manager to oversee the operations of the housekeeping department at Deloitte University. This role requires strong supervisory experience and a background in the hospitality industry, particularly in housekeeping.

The ideal candidate will manage recruitment, training, and scheduling, ensuring high-quality service for guests. This position offers comprehensive benefits and a supportive work culture that prioritizes employee well-being and growth.

Qualifications

• Supervising experience required.
• Experience in the hospitality industry required, preferably in the Housekeeping department.
• Strong computer skills, including Microsoft Excel and Outlook.

Responsibilities

• Oversee recruiting, interviewing, training, and coaching for staff.
• Create schedules and manage time off and shifts.
• Provide feedback and coach staff for growth.

Skills

Supervising experience

Experience in hospitality

Strong computer skills

Knowledge of Hotel Property Management System

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Infor

Job description

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on‑site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

About Our Property

Deloitte University Hotel & Conference Center - Benchmark Hospitality. High‑end private hotel and conference center called Deloitte University. Closed to the public. 1,400 hotel rooms—all single occupancy, no suites. Nine restaurants and lounges including a Starbucks and Seattle's Best Coffee, and three sit‑down restaurants. 200,000 square feet of meeting space—ballrooms, amphitheater and classrooms. Fitness Center, jogging trails and sports fields (all available to our associates to use!). All professional clientele. No weddings, holiday parties, school groups, or other social‑type events. Located in Westlake, Texas—near Keller, Southlake, and Roanoke. For more information about our property, check our website: BenchmarkHotelDFW.com. Property is managed by Benchmark Hospitality at Deloitte University.

Benefits & Perks

• Awesome Employee Focused Culture with many Associate Events!
• Closed many weekends and most holidays – 10 days of holiday pay.
• Up to 14 Vacation & Sick days per year.
• Weekly pay!
• Leadership and Career development programs. Many opportunities to grow and transfer to new positions.
• Free Lunch in our newly remodeled Associate Cafeteria.
• Eligible for Medical Insurance and other awesome benefits within 30 days of employment.
• Employer matching 401k.
• Tuition Reimbursement.
• Free parking on‑site.
• Free uniforms and we will clean them!
• Benchmark Hospitality hotel discounts.

What You Will Have An Opportunity To Do

The Housekeeping Manager is responsible for assisting in overseeing the proper and smooth operation of the Housekeeping department to ensure the highest quality in cleanliness and service. Location: Benchmark Hospitality at Deloitte University Hotel & Conference Center.

Responsibilities

• Responsible for recruiting, interviewing, training, coaching, discipline and conducting performance appraisals for direct reports. Also responsible for creating schedules and approving employees time, time off and shift changes.
• Assign, train, support and direct the staff to carry out the basic operation of their roles to give the maximum efficiency and performance, maintaining the policy and standards of the property.
• Coach, develop and provide feedback to the staff for the continued growth in their current and future positions within our company.
• Review work procedures and operational opportunities to determine ways to improve processes, performance, and service.
• As necessary, establish new standards to provide the guests the highest quality of service.
• Responsible for the financial success of the housekeeping operation, including cash payroll, expenses, operating equipment, and supplies.
• Responsible for the day‑to‑day operation needs, tasks and communication within the Housekeeping department.

Qualifications

• Supervising experience required.
• Experience in the hospitality industry required, preferably in the Housekeeping department.
• Strong computer skills. Proficient in Microsoft Excel and Outlook. Microsoft Teams, Word, PowerPoint, and OneNote experience desirable.
• Knowledge with a Hotel Property Management System required. Infor experience desirable.

Compensation

$ - Based on experience

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.