Housekeeping - Manager

BENCHMARK; Westlake (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Comprehensive health insurance

401k with employer matching

Paid time off

Free lunch

Tuition reimbursement

Job summary

Pyramid Global Hospitality is seeking a Housekeeping Manager for their Benchmark property in Westlake, Texas. The role includes recruiting, training, and coaching staff while ensuring efficient operations in a high-end hotel environment.

The ideal candidate will have supervisory and hospitality experience, particularly in housekeeping. Strong computer skills, especially in Microsoft Office tools, are essential. Join a company that values diversity and offers a dynamic work culture with various employee benefits.

Qualifications

• Supervising experience required.
• Experience in the hospitality industry required, preferably in the Housekeeping department.
• Strong computer skills preferred.

Responsibilities

• Recruiting and training staff.
• Creating schedules and approving time off.
• Coaching staff for maximum performance.
• Reviewing procedures to improve service.
• Responsible for housekeeping operation's financial success.

Skills

Supervising experience

Experience in hospitality

Strong computer skills

Proficient in Microsoft Excel

Knowledge with a Hotel Property Management System

Tools

Microsoft Outlook

Microsoft Teams

Microsoft Word

Microsoft PowerPoint

Microsoft OneNote

Infor

Job description

Housekeeping Manager

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Property

• Benchmark Hospitality at Deloitte University Hotel & Conference Center - High-end private hotel and conference center called Deloitte University.
• Closed to the public.
• 1,400 hotel rooms – all single occupancy, no suites.
• Nine restaurants and lounges including a Starbucks and Seattle's Best Coffee, and three sit‑down restaurants.
• 200,000 square feet of meeting space – ballrooms, amphitheater and classrooms.
• Fitness center, jogging trails and sports fields (all available to our associates to use!)
• All professional clientele. No weddings, holiday parties, school groups, or other social-type events.
• Located in Westlake, Texas – near Keller, Southlake and Roanoke.

Benefits and Perks

• Awesome Employee Focused Culture with many Associate Events!
• Closed many weekends and most holidays.
• 10 days of holiday pay.
• Up to 14 Vacation & Sick days per year.
• Weekly pay.
• Leadership and Career development programs. Many opportunities to grow and transfer to new positions.
• Free Lunch in our newly remodeled Associate Cafeteria.
• Eligible for Medical Insurance and other awesome benefits within 30 days of employment.
• Employer matching 401k.
• Tuition Reimbursement.
• Free parking on-site.
• Free uniforms and we will clean them!
• Benchmark Hospitality hotel discounts.

Responsibilities

• Recruiting, interviewing, training, coaching, discipline and conducting performance appraisals for direct reports.
• Creating schedules and approving employees time, time off and shift changes.
• Assign, train, support and direct the staff to carry out the basic operation of their roles to give the maximum efficiency and performance, maintaining the policy and standards of the property.
• Coach, develop and provide feedback to the staff for the continued growth in their current and future positions within our company.
• Review work procedures and operational opportunities to determine ways to improve processes, performance, and service.
• As necessary, establish new standards to provide the guests the highest quality of service.
• Responsible for the financial success of the housekeeping operation, including cash payroll, expenses, operating equipment, and supplies.
• Responsible for the day-to-day operation needs, tasks and communication within the Housekeeping department.

Qualifications

• Supervising experience required.
• Experience in the hospitality industry required, preferably in the Housekeeping department.
• Strong computer skills.
• Proficient in Microsoft Excel and Outlook.
• Microsoft Teams, Word, PowerPoint and OneNote experience desirable.
• Knowledge with a Hotel Property Management System required.
• Infor experience desirable.

Compensation

Based on experience.

Equal Opportunity Employer

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications and specific office location. Pyramid Global Hospitality is a trailblazer in the development, management, marketing and owner‑advisory services of resorts, hotels, conference centers and exclusive private clubs. PYRAMID’S distinguished and proven reputation is deeply‑rooted in core values that are focused and aligned with a people‑first mentality. The company leadership and valued associates are passionately committed to delivering the industry’s most authentic, enchanted, soulful, vibrant, unrivaled and memory‑making experience. PYRAMID’S progressive “Be The Difference” culture and values are a cornerstone to the company’s nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with prestigious national and international awards.