Event Concierge

Benchmark Hospitality at DU; Roanoke (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance after 30 days

401k matching

Tuition Reimbursement

Free parking on-site

Free lunch and associate cafeteria

Job summary

Pyramid Global Hospitality is hiring for a Full-Time position at Deloitte University Hotel & Conference Center in Westlake, Texas. The role supports meetings with logistics, room and AV orientations, and movement of conference materials.

Location is Deloitte University, near Roanoke. The position pays $19 per hour for 2nd shift; benefits after 30 days; candidates with guest service and admin experience are preferred.

Qualifications

• Previous guest or customer service experience required.
• 1 year of administrative experience preferred.
• Experience in the hospitality industry preferred.
• Strong computer skills: Excel, Outlook, Word; Teams, OneNote, PowerPoint desirable.
• Knowledge of Event, Sales, and Catering systems preferred; Infor experience desirable.

Responsibilities

• Ensure logistics are in place and executed for meetings.
• Oversee program turnover activities and ensure smooth program flow.
• Provide Room and AV orientations as needed.
• Assist with movement and placement of conference materials and pre/post-event prep, shipping, and storing.
• Act as a resource, supporting Event & Meeting Managers.

Skills

Customer service

Administrative experience

Hospitality industry experience

Tools

Microsoft Excel

Outlook

Word

Microsoft Teams

OneNote

PowerPoint

Infor

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

Deloitte University Hotel & Conference Center - Benchmark Hospitality

• High‑end private hotel and conference center called Deloitte University. Closed to the public.
• 1,400 hotel rooms - all single occupancy, no suites.
• Nine restaurants and lounges including a Starbucks and Seattle's Best Coffee, and three sit down restaurants.
• 200,000 square feet of meeting space - Ballrooms, Amphitheater and classrooms.
• Fitness Center, jogging trails and sports fields (all available to our associates to use!)
• All professional clientele. No weddings, holiday parties, school groups, or other social‑type events.
• Located in Westlake, Texas - near Keller, Southlake, and Roanoke.
• For more information about our property, check our website: BenchmarkHotelDFW.com
• Property is managed by Benchmark Hospitality at Deloitte University.

Benefits & Perks

• Awesome Employee Focused Culture with many Associate Events!
• Closed many weekends and most holidays - 10 days of holiday pay.
• Up to 14 Vacation & Sick days per year.
• Weekly pay!
• Leadership and Career development programs. Many opportunities to grow and transfer to new positions.
• Free Lunch in our newly remodeled Associate Cafeteria.
• Eligible for Medical Insurance and other awesome benefits within 30 days of employment.
• Employer matching 401k.
• Tuition Reimbursement.
• Free parking on‑site.
• Free uniforms and we will clean them!
• Benchmark Hospitality hotel discounts.

What You Will Have An Opportunity To Do

BASIC FUNCTION:

• Status: Full Time
• Availability: 2nd Shift
• Pay Rate: $19 per hour
• Location: Benchmark Hospitality at Deloitte University Hotel & Conference Center

Essential Functions

• Ensure logistics are in place and executed for meetings.
• Oversee Program “Turn” Activities and ensure smooth programmatic flow.
• Provide Room and AV orientations as needed.
• Assist with movement and placement of conference materials, along with pre- and post-event prepping, shipping, and storing.
• Act as a resource, supporting the efforts of the Event & Meeting Managers.
• Confirm break, meal, reception, and special event timing, as needed.Ensure that all meeting changes are vetted, communicated, executed, and tracked for historical purposes.
• Location: Benchmark Hospitality at Deloitte University Hotel & Conference Center

Job Category: DUCareersInConferenceCenter

#IND100 #ZR75

What are we looking for?

Qualifications

• Previous guest or customer service experience required.
• 1 year of administrative experience preferred.
• Experience in the hospitality industry preferred.
• Strong computer skills. Proficient in Microsoft Excel, Outlook, and Word. Microsoft Teams, OneNote, and PowerPoint experience desirable.
• Knowledge of Event, Sales, and Catering systems preferred. Infor experience desirable.

Compensation

$19

$19

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.