Housekeeping Manager

Placements24; Queenstown (MD); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Career advancement opportunities

Staff meals provided

Uniform and cleaning supplies provided

Employee discounts

Performance-based bonuses

Job summary

Placements24 seeks a meticulous Housekeeping Manager for a well-established hotel in Queenstown, Eastern Cape. Lead the housekeeping department to maintain high standards of cleanliness, hygiene, and presentation across guest rooms and public areas.

The role requires hands-on leadership, staff management, and coordination with front office and maintenance to ensure exceptional guest experiences and operational efficiency.

Qualifications

• Minimum 3 years in hotel housekeeping with 1–2 years in a supervisory or management role.
• Thorough knowledge of housekeeping operations, cleaning techniques, and sanitation standards.
• Strong leadership, communication, and interpersonal skills.
• Excellent organizational and time-management abilities.
• Ability to manage and motivate a team effectively.

Responsibilities

• Manage and supervise the daily operations of the housekeeping department, including room cleaning, public area maintenance, and laundry services.
• Develop and implement effective housekeeping policies, procedures, and standards to ensure guest satisfaction.
• Train, schedule, motivate, and evaluate housekeeping staff, fostering a positive and efficient work environment.
• Conduct regular inspections of guest rooms and public areas to ensure adherence to cleanliness and quality standards.
• Manage inventory of housekeeping supplies, linens, and uniforms, ensuring adequate stock levels and cost control.
• Oversee the maintenance and proper usage of housekeeping equipment.
• Handle guest requests and complaints related to housekeeping services promptly and professionally.
• Ensure compliance with all health, safety, and sanitation regulations.
• Coordinate with other departments, such as front office and maintenance, to ensure seamless service delivery.
• Contribute to the overall guest experience by ensuring a pristine and comfortable environment.
• Manage the department's budget, controlling expenses and seeking opportunities for cost savings.

Skills

Leadership

Communication

Interpersonal skills

Organizational skills

Time management

Detail-oriented

Job description

About the Role

Our client, a well-established hotel located in Queenstown, Eastern Cape , is seeking a meticulous and dedicated Housekeeping Manager to lead their housekeeping department. This role is vital to maintaining the hotel's reputation for cleanliness and guest comfort. The ideal candidate will have a strong background in hotel housekeeping operations, excellent leadership skills, and a keen eye for detail within the Hospitality & Tourism industry. You will be responsible for overseeing all aspects of housekeeping services, ensuring the highest standards of cleanliness, hygiene, and presentation across all guest rooms and public areas. This is a hands‑on position requiring effective management of staff and resources to ensure guest satisfaction and operational efficiency in the beautiful Eastern Cape .

Key Responsibilities

• Manage and supervise the daily operations of the housekeeping department, including room cleaning, public area maintenance, and laundry services.
• Develop and implement effective housekeeping policies, procedures, and standards to ensure guest satisfaction.
• Train, schedule, motivate, and evaluate housekeeping staff, fostering a positive and efficient work environment.
• Conduct regular inspections of guest rooms and public areas to ensure adherence to cleanliness and quality standards.
• Manage inventory of housekeeping supplies, linens, and uniforms, ensuring adequate stock levels and cost control.
• Oversee the maintenance and proper usage of housekeeping equipment.
• Handle guest requests and complaints related to housekeeping services promptly and professionally.
• Ensure compliance with all health, safety, and sanitation regulations.
• Coordinate with other departments, such as front office and maintenance, to ensure seamless service delivery.
• Contribute to the overall guest experience by ensuring a pristine and comfortable environment.
• Manage the department's budget, controlling expenses and seeking opportunities for cost savings.

Requirements

• Minimum of 3 years of experience in hotel housekeeping, with at least 1-2 years in a supervisory or management role.
• Thorough knowledge of housekeeping operations, cleaning techniques, and sanitation standards.
• Strong leadership, communication, and interpersonal skills.
• Excellent organizational and time-management abilities.
• Ability to manage and motivate a team effectively.
• Detail-oriented with a commitment to high standards of cleanliness.
• Proficiency in basic computer skills and familiarity with housekeeping management software is a plus.
• Understanding of health and safety regulations within the hospitality industry.
• Experience in the Queenstown, Eastern Cape area is advantageous.
• Flexibility to work varied shifts, including weekends and public holidays.

Benefits

• Competitive salary commensurate with experience.
• Opportunities for career advancement within the hotel group.
• Staff meals provided during working hours.
• Uniform and cleaning supplies provided.
• A supportive and team-oriented work environment.
• Direct impact on guest satisfaction and hotel standards.
• Regular training on new cleaning technologies and guest service standards.
• Employee discounts on hotel services.
• Work in a scenic and growing region of the Eastern Cape .
• Potential for bonuses based on departmental performance.