Housekeeping Manager

Explor Crater Lake, LLC; Oregon (WI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Employee housing

Benefits

Job summary

A regional resort company in Oregon seeks a Housekeeping Manager to oversee all housekeeping operations and deliver excellent service to guests. The role demands a strong background in hospitality management, effective communication skills, and the ability to handle various shifts. Responsibilities include staffing, performance monitoring, inventory management, and daily inspections to maintain compliance and guest satisfaction. Prior experience in a resort or national park is preferred. This position offers hands-on involvement in a stunning natural environment.

Qualifications

• Minimum of 2 years in the hospitality industry required.
• Minimum of 2 years management experience required.
• Resort/National Park experience preferred.

Responsibilities

• Manage housekeeping and public areas department services.
• Interview, select, train, and schedule staff.
• Monitor and develop employee performance.
• Inspect the facility daily for cleanliness.
• Order and maintain housekeeping supplies.

Skills

Excellent customer service and people skills

Strong communication and interpersonal skills

Intermediate Computer Skills- Microsoft Office and Hotel Management Systems

Education

High School Diploma or equivalent

Job description

At Explor Crater Lake, LLC, every day is an adventure — where tranquil beauty, scenic landscapes, and rich culture come together to create a truly unforgettable workplace. Offering competitive pay, employee housing and benefits. Apply Today!

Summary of Position:

Manage the activities of the housekeeping and public areas department ensuring outstanding service for resort guests.

Responsibilities:

• Responsible for interviewing, selecting, training, and scheduling of all housekeeping and public area staff to ensure safe, quality and efficient operations.
• Ensure all housekeeping and public area staff uphold all departmental procedures, rules, regulations and standards.
• Monitor and develop employee performance by providing supervision and professional development, conducting counseling and evaluations, and delivering recognition.
• Personally inspect the facility on a daily basis including all guest rooms and public areas. Release clean rooms to the front desk in a timely manner.
• Comply with and ensure compliance with lost and found and key security procedures.
• Order and maintain an adequate inventory of guest amenities and housekeeping supplies.
• Respond to all guest requests or complaints in a timely manner.
• Communicate closely with the front desk on all guest room and public area related needs.
• Perform all administrative duties as required to successfully manage the department.
• Participate in company Manager on Duty program.
• Understand Company’s ISO (Environmental & Quality) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas.

• Other duties per Duties Checklist and as assigned.

Position Requirements:

• Excellent customer service and people skills
• Must be able to work a variety of day, night, weekend, holiday shifts
• Strong communication and interpersonal skills with the ability to interact with many types of personalities
• Intermediate Computer Skills- Microsoft Office (Word, Excel) and Hotel Management Systems
• Approximately 50% of work day will be spent outdoors with intermittent time in extreme heat seasonally
• Must be able to lift up to 50 lbs. and carry up to 25 lbs.

Education and Experience:

Education: High School Diploma or equivalent required

Experience: Minimum of 2 (two) years in the hospitality industry required

Minimum of 2 (two) years management experience required

Resort/National Park experience preferred

We maintain a drug‑free workplace to ensure the safety and well‑being of all employees.

Qualified applica nts will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.