Housekeeping Manager

TOURISTS; North Adams (MA); On-site; USD 52,000 - 72,000; Full time

Job summary

TOURISTS is a boutique lifestyle hotel in North Adams, MA, seeking a Housekeeping Manager to lead the Housekeeping and Laundry teams across multiple properties. The role oversees cleanliness, inventory, and safety while collaborating with Front Desk and Maintenance to ensure smooth operations.

The ideal candidate will have previous hospitality management experience, a strong focus on standards, and the ability to coordinate diverse teams in a fast-paced environment.

Qualifications

• 3+ years in hospitality or service industry
• 1+ year in housekeeping
• 2+ years managerial experience

Responsibilities

• Lead, train, and supervise Housekeeping and Laundry staff
• Set cleanliness standards and manage inventory of linens, supplies, and amenities
• Build schedules and serve as first point of contact for call-outs and coverage
• Partner with Front Desk, Maintenance, and leadership to keep operations running smoothly
• Maintain safety and compliance standards property-wide

Skills

Team leadership

Staff training

Scheduling

Education

High school diploma or GED

Job description

TOURISTS is a boutique lifestyle hotel set on a 55-acre nature campus along the Hoosic River in North Adams, MA, near MASS MoCA and the Clark Art Institute. We're known for our blend of design and nature — and for the kind, hard-working team that keeps guests coming back to the Berkshires year after year.

About the role

• Full time, non-exempt

We're looking for a Housekeeping Manager to lead the team responsible for the cleanliness and presentation of TOURISTS Hotel, Homes & Manor, The Airport Rooms, and other Blackinton Operating LLC properties.

What you'll do

• Lead, train, and supervise Housekeeping and Laundry staff
• Set cleanliness standards and manage inventory of linens, supplies, and amenities
• Build schedules and serve as first point of contact for call-outs and coverage
• Partner with Front Desk, Maintenance, and leadership to keep operations running smoothly
• Maintain safety and compliance standards property-wide

Qualifications

• 3+ years in hospitality or service industry; 1+ year in housekeeping; 2+ years managerial experience
• High school diploma or GED (college degree a plus)
• Ability to lift up to 50 lbs and stay active throughout an 8-hour shift
• Availability for at least one weekend day per week, plus some holidays

TOURISTS is an Equal Opportunity Employer committed to a safe, kind, and supportive workplace for people from all walks of life.