Housekeeping Manager

The Carlyle, A Rosewood Hotel; New York (NY); On-site; USD 95,000 - 130,000; Full time

Job summary

The Carlyle, A Rosewood Hotel in New York seeks a Housekeeping Manager to oversee every aspect of the department, supervise, train and inspect associates, and ensure that all procedures meet hotel standards. The ideal candidate will motivate staff, uphold Rosewood and LQA standards, manage payroll and schedules, and control the budget while delivering exceptional guest service.

This role requires a minimum of two years’ experience in a luxury property, strong leadership, OSHA knowledge, and

Qualifications

• Minimum two years’ experience in a similar capacity for a luxury property; union environment preferred

Responsibilities

• Maintain knowledge of and comply with departmental policies/service procedures/standards, Rosewood brand, Forbes standards and LQA standards.
• Verify room status on AM and PM reports and update status of check out rooms
• Assist with preparing and distributing assignment sheets to staff and update assignments daily
• Inspect guest rooms, corridors, public areas, spa, business center, gym, offices and service areas; report and correct discrepancies
• Check staff attire and grooming; coach and counsel as needed
• Inspect public areas and service areas after cleaning; relay deficiencies to staff and coach as needed
• Train, motivate and counsel staff; assist with disciplinary processes
• Perform multiple duties with efficiency and composure
• Maintain a clean and safe work area
• Ensure materials and equipment are ready for service; rectify deficiencies with staff

Skills

Attention to detail

Calm under pressure

Team leadership

Guest service

Supervision

Public areas management

Laundry operations

OSHA compliance

Payroll & scheduling

Budget control

Training & development

Microsoft Office

HOTSOS

OPERA

Tools

HOTSOS

OPERA

Microsoft Office

Job description

The Carlyle, A Rosewood Hotel is currently recruiting for aHousekeeping Manager.The ideal candidate will monitor all aspects of the department and will supervise, train and inspect the performance of all associates within the department as well ensuring that all procedures are completed per hotel standards. In addition, this role is responsible for motivating and communicating the Rosewood brand culture, departmental goals, Rosewood and LQA standards and hotels policies and procedures.

Essential Duties and Responsibilities

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards, Rosewood brand, Forbes standards and LQA standards.
• Verify room status on AM and PM. reports and update status of check out rooms
• Assist with preparing and distributing assignment sheets to scheduled staff and review priorities. Update assignments on a daily basis in appropriate logs.
• Inspect guest rooms, guest corridors, elevator foyer area, spa, Business Center, Fitness center, housekeeping office, service areas including linen closet, restrooms and storage areas, report and correct discrepancies and follow-up to ensure all is in order.
• Check all staff for proper work attire and grooming, coach and counsel as needed.
• Inspect public areas/bathrooms, restaurants, spa, offices and service areas after being cleaned by respective personnel, using designated checklists. Directly contact respective personnel and relay any deficiencies to be corrected and coach and counsel as needed.
• Training, motivating and counselling staff, and facilitate with disciplinary process in accordance with hotel policies and procedures.
• Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
• Maintain clean and safe work area.
• Ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.

Required Skills

• Must be able to perform job functions with attention to detail, speed and accuracy
• Be a clear thinker, remaining calm and resolving problems using good judgement
• Follow directions thorough
• Understand a guest’s service needs
• Work cohesively with co-workers as part of a team
• Work with minimal supervision
• Maintain confidentiality of guest information and pertinent hotel data
• Prior heavy exposure to Housekeeping Manager job responsibilities
• Thorough knowledge of public area management and laundry operations; knowledge of proper chemical handling and following OSHA requirements; ability to manage payroll and schedules; ability to keep control of the budget; ability to train and develop the Housekeeping and Laundry departments; ability to motivate the staff and developing incentive programs to improve their productivity.
• Basic Microsoft Office skills and familiarity with HOTSOS and OPERA.
• Ability to be resourceful, creative and maintain flexibility
• Ability to perform mathematical operations with units of measure including, but not limited to dollars, cents, feet, inches, cups, pounds and ounces
• Required to speak, read and write English, with fluency in other languages preferred
• Must be able to exert physical effort in transporting 25 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding

Qualifications

• Minimum two years’ experience in a similar capacity for a luxury or ultra-luxury property preferably in a union environment