Housekeeping Manager

Rosewood Hotel Group; New York (NY); On-site; USD 75,000 - 80,000; Full time

Job summary

The Carlyle, A Rosewood Hotel in New York City is seeking a Housekeeping Manager to lead and supervise all housekeeping operations, ensuring luxury standards and brand policies are met. You will monitor room and public area cleanliness, train staff, and coordinate with other departments to deliver impeccable guest experiences.

Responsibilities include assigning daily tasks, inspecting rooms and facilities, maintaining safety, and upholding Forbes and LQA standards.

Qualifications

• Bachelor degree or equivalent work experience.
• Minimum two years’ experience in a similar capacity for a luxury or ultra-luxury property, preferably in a union environment.
• Fluency in English; other languages a plus.

Responsibilities

• Monitor all aspects of housekeeping; supervise and train associates.
• Verify room status on AM/PM reports and update checkout status.
• Prepare and distribute assignment sheets; update daily.

Skills

Attention to detail

Calm under pressure

Follow directions

Guest service

Team collaboration

Supervision

Confidentiality

Public area management

Laundry operations

Chemical handling

Payroll & scheduling

Budget control

Staff development

Microsoft Office

HOTSOS

OPERA

English fluency

Education

Bachelor degree or equivalent work experience

Tools

Microsoft Office

HOTSOS

OPERA

Job description

General InformationCountry/RegionUnited States of AmericaProvince/CityNew YorkHiring EntityThe Carlyle, A Rosewood HotelDepartmentRooms - Heart of HouseJob TypeFull-time PermanentJob DescriptionThe Carlyle, A Rosewood Hotel is currently recruiting for a Housekeeping Manager. The ideal candidate will monitor all aspects of the department and will supervise, train and inspect the performance of all associates within the department as well ensuring that all procedures are completed per hotel standards. In addition, this role is responsible for motivating and communicating the Rosewood brand culture, departmental goals, Rosewood and LQA standards and hotels policies and procedures.Essential Duties and ResponsibilitiesMaintain complete knowledge of and comply with all departmental policies/service procedures/standards, Rosewood brand, Forbes standards and LQA standards.Verify room status on AM and PM. reports and update status of check out roomsAssist with preparing and distributing assignment sheets to scheduled staff and review priorities. Update assignments on a daily basis in appropriate logs.Inspect guest rooms, guest corridors, elevator foyer area, spa, Business Center, Fitness center, housekeeping office, service areas including linen closet, restrooms and storage areas, report and correct discrepancies and follow-up to ensure all is in order.Check all staff for proper work attire and grooming, coach and counsel as needed.Inspect public areas/bathrooms, restaurants, spa, offices and service areas after being cleaned by respective personnel, using designated checklists. Directly contact respective personnel and relay any deficiencies to be corrected and coach and counsel as needed.Training, motivating and counselling staff, and facilitate with disciplinary process in accordance with hotel policies and procedures.Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.Maintain clean and safe work area.Ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.Required SkillsMust be able to perform job functions with attention to detail, speed and accuracyBe a clear thinker, remaining calm and resolving problems using good judgementFollow directions thoroughlyUnderstand a guest’s service needsWork cohesively with co-workers as part of a teamWork with minimal supervisionMaintain confidentiality of guest information and pertinent hotel dataPrior heavy exposure to Housekeeping Manager job responsibilitiesThorough knowledge of public area management and laundry operations; knowledge of proper chemical handling and following OSHA requirements; ability to manage payroll and schedules; ability to keep control of the budget; ability to train and develop the Housekeeping and Laundry departments; ability to motivate the staff and developing incentive programs to improve their productivity.Basic Microsoft Office skills and familiarity with HOTSOS and OPERA.Ability to be resourceful, creative and maintain flexibilityAbility to perform mathematical operations with units of measure including, but not limited to dollars, cents, feet, inches, cups, pounds and ouncesRequired to speak, read and write English, with fluency in other languages preferredMust be able to exert physical effort in transporting 25 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understandingQualificationsBachelor degree or equivalent work experience.Minimum two years’ experience in a similar capacity for a luxury or ultra-luxury property preferably in a union environmentSalary Range $75,000 - $80,000About UsBuilt in 1930, The Carlyle, A Rosewood Hotel is a New York City luxury hotel that exudes charm and elegance. For generations, it has been the “home away from home” for world leaders, celebrities and sophisticated travelers. Guests discover remarkable privacy, luxury and impeccable service from this award-winning property. The Carlyle has consistently been recognized as one of the top hotels to stay by the world’s leading publications, travel magazines and consumer organizations.