Assistant Housekeeping Manager

Rosewood Hotel Group; United States; On-site; USD 70,000 - 75,000; Full time

Job summary

Rosewood Sand Hill is seeking an experienced housekeeping supervisor to maintain high standards in a luxury hotel environment. You will oversee daily operations, assist the Director when needed, and train staff to uphold exceptional service.

Responsibilities include reporting, schedule creation, inventory, and VIP room supervision. Fluency in English is required, with a strong focus on guest satisfaction and confidentiality.

Qualifications

• Attention to detail, speed and accuracy are essential.
• Prioritize, organize and follow-up to ensure smooth operations.
• Be a clear thinker; remain calm and resolve problems with good judgment.
• Follow directions thoroughly in a fast-paced environment.
• Understand and anticipate guest service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision and maintain confidentiality of guest data.
• Read and interpret basic business records and reports; manage budgets.
• Speak and write clearly in English; communicate with guests and staff.

Responsibilities

• Maintain knowledge of departmental policies, procedures and standards.
• Ensure standards are maintained at a superior level daily.
• Act as Director of Housekeeping when the Director is off-site.
• Complete morning and evening reports; assist with scheduling and key control.
• Train new supervisors and housekeeping staff; assist laundry personnel when needed.
• Inspect all public areas daily and ensure quality.
• Report injuries to security with a written report.
• Supervise VIP room cleaning and inform the Director for inspection.
• Assist in inventory of linens and supplies and prepare weekly department schedule.
• Inform night staff of VIP rooms and special requests; manage other duties as required.

Skills

Attention to detail

Speed and accuracy

Prioritize and follow-up

Calm under pressure

Problem solving

Teamwork

Independent worker

Confidentiality

Clear communication

Accountability

Leadership

Guest service needs

Education

High school diploma

Job description

Responsibilities

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• To be acting Director of Housekeeping when Director is off the property for a period of time. The Housekeeping Manger is to follow the Director of Housekeeping's instruction exactly as has been procedure without exception.
• Completes morning and evening reports and assists with assignment of room attendants and housepersons. Also responsible for key control.
• Trains new supervisors and assists the training of room attendants, housepersons and other housekeeping staff.
• Work with laundry personnel and also train them when needed.
• Inspect all public areas daily.
• Report all injuries to security so a written report can be made.
• Work closely with Head houseperson and make a tour with that person through their area to ensure par of supplies of linen and amenities are in linen storerooms for proper operation.
• Personally supervises the cleaning of VIP rooms and when completed informs Director of Housekeeping for inspection.
• Assist in all physical inventory of linens and supplies.
• Make schedule for the department weekly.
• Inform night staff of VIP rooms and special requests and assignments.
• All other duties as required.

Qualifications

• Experience: Minimum two years’ experience in a supervisory position with a housekeeping department for a luxury or ultra-luxury hotel.
• Education: High school diploma.
• General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
• Technical Skills: Ability to read and interpret business records and statistical reports; basic mathematical skills to interpret financial information and prepare budgets; ability to analyze the interpret established policies; ability to understand the government regulations covering business operation; ability to make business decisions based on productions reports and similar facts as well as on your own experience and personal opinions; ability to see differences in widths and lengths of lines such as those on graphs; ability to deal with the general public, customers, employees, union and government officials with tact and courtesy; ability to plan and organize the work of others; ability to change activity frequently and cope with interruptions; ability to speak and write clearly; ability to accept full responsibility for managing an activity.
• Language: Required to speak, read and write English, with fluency in other languages preferred.
• Physical Requirements: Must be able to exert physical effort in transporting 30 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
• Licenses & Certifications: None required.

Rosewood Sand Hill provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Pay: The salary range for this position is $70,000 to $75,000 annually. This is the pay range for this position that the Hotel reasonably expects to pay. This position is eligible for bonus. Decisions regarding individual salaries will be based on a number of factors, such as experience, type of hotel luxury experience, location, and education.