Housekeeping Manager

Loews Hotels & Co; Miami Beach (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

Loews Miami Beach Hotel is seeking a passionate and detail-driven Manager of Housekeeping to lead with purpose and precision, elevating guest experiences through immaculate spaces, spotless rooms, and consistent cleanliness that reflects Loews' commitment to excellence across our oceanfront property.

You will oversee daily housekeeping operations, analyze room turns and staffing needs, develop and implement procedures to drive efficiency, interview and mentor staff, maintain optimal staffing and

Qualifications

• Bachelor's degree or relevant work experience required.
• Minimum 2 years housekeeping experience in hotel hospitality and 2 years leadership in housekeeping or guest services.
• Previous experience with Opera PMS preferred.

Responsibilities

• Lead and oversee daily housekeeping operations to meet Loews' standards.
• Analyze room turns and staffing needs, and adjust resources in real time.
• Develop and implement housekeeping procedures to drive efficiency and maintain a pristine environment.
• Interview, hire, and mentor team members to foster growth and engagement.
• Maintain optimal staffing levels and manage labor costs effectively.
• Coordinate with other hotel departments to ensure seamless operations and guest satisfaction.
• Oversee uniform and laundry services, ensuring quality and timeliness.
• Hold regular team meetings to share updates and address challenges.
• Evaluate team performance and coach for continuous improvement.
• Attend mandatory trainings and perform other duties as assigned.

Skills

Hospitality Enthusiast

Proactive Leader

Detail-Oriented Visionary

Collaborative Communicator

Operational Expert

Education

Bachelor's degree or relevant work experience

Tools

Opera PMS

Job description

Loews Miami Beach Hotel offers careers at a reimagined oceanfront resort in South Beach. Team members support 790 renovated guestrooms and suites, direct beach access, an oceanfront pool deck, Sea Spa, six restaurants and lounges, and more than 65,000 square feet of meeting space.Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.What We Offer:Competitive health & wellness benefits, 401(k) & company matchPaid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet BereavementTraining & Development opportunities, career growthTuition ReimbursementPet InsuranceComplimentary meals in Team Member Café while workingTeam Member Hotel Rates, other discounts, perks and moreBenefits are subject to eligibility and may vary by positionWhat We're Looking For:A passionate and detail-driven Manager of Housekeeping who will lead with purpose and precision. You'll be the driving force behind creating immaculate spaces that elevate the guest experience and reflect Loews' commitment to excellence. In this role, you'll combine operational expertise with a proactive mindset to ensure every corner of our property meets the highest standards of cleanliness and comfort.Who You Are:Hospitality Enthusiast: You take pride in creating exceptional guest experiences through flawless housekeeping operationsProactive Leader: You anticipate needs, solve challenges before they arise, and inspire your team to deliver excellence every dayDetail-Oriented Visionary: You notice what others miss and set the bar high for quality and consistencyCollaborative Communicator: You thrive in a team environment and build strong relationships across departmentsOperational Expert: You balance efficiency with care, ensuring smooth processes without compromising guest satisfactionVeterans and military spouses are encouraged to applyWhat You'll Do:Lead and oversee daily housekeeping operations, ensuring rooms and public spaces meet Loews' exacting standardsAnalyze room turns and staffing needs, making real-time adjustments to optimize performanceDevelop and implement housekeeping procedures that drive efficiency and maintain a pristine environmentInterview, hire, and mentor team members, fostering growth and engagementMaintain optimal staffing levels and manage labor costs effectivelyCoordinate with other hotel departments to ensure seamless operations and guest satisfactionOversee uniform and laundry services, ensuring quality and timelinessHold regular team meetings to share updates, celebrate wins, and address challengesEvaluate team performance and coach for continuous improvementRegular attendance in conformance with standardsMay be required to work varying schedules to reflect business needsRequired to attend all mandatory training sessions and meetingsPerform other duties as assignedYour Qualifications Include:Bachelor's degree or relevant work experience requiredMinimum of two (2) years housekeeping experience in hotel hospitality and minimum of two (2) years housekeeping or guest service leadership experience requiredPrevious experience with Opera Property Management System preferredAbility to develop and maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteriaAbility to stand for long periods of time requiredAbility to push, pull, and lift items weighing up to 25lbsWho You'll Supervise:Housekeeping TeamLoews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.