Housekeeping Dispatcher

Loews Hotels & Co; Miami Beach, Northern (FL, KY); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Training & development

Tuition reimbursement

Pet insurance

Complimentary meals

Team member hotel rates

Job summary

Loews Miami Beach Hotel in South Beach is seeking a detail-oriented Housekeeping Dispatcher to act as the communication hub between housekeeping and other departments, coordinating requests and keeping room statuses up to date.

You will dispatch tasks, track room status, and support front desk operations to ensure rooms are ready for check-in. The role emphasizes accuracy, clear communication, and a team-focused approach in a busy hotel environment.

Qualifications

• High school diploma or equivalent work experience preferred.
• Experience in cleaning or housekeeping environment preferred.
• Experience in a hotel or resort environment preferred.
• Ability to sit, stand, bend and walk throughout shift.
• Excellent communication skills.

Responsibilities

• Answer phones and radios to coordinate housekeeping with other departments.
• Dispatch tasks and requests to team members, ensuring guest needs and room statuses are addressed promptly.
• Track and update room status, maintaining logs for Front Office.
• Coordinate room readiness with Front Desk to ensure swift check-in.
• Perform administrative duties and maintain smooth department communication.
• Attend department meetings and provide coverage when necessary.
• Assist guests with accurate information about facilities.
• Maintain professional guest relations and ensure satisfaction.
• Follow safety protocols and department procedures.
• Regular attendance and flexibility in schedules.

Skills

Detail-Oriented

Clear Communicator

Problem Solver

Team Player

Guest-Focused

Veterans encouraged

Education

High school diploma or equivalent

Job description

Loews Miami Beach Hotel offers careers at a reimagined oceanfront resort in South Beach. Team members support 790 renovated guestrooms and suites, direct beach access, an oceanfront pool deck, Sea Spa, six restaurants and lounges, and more than 65,000 square feet of meeting space.

Who We Are

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here

you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Complimentary meals in Team Member Café while working
• Team Member Hotel Rates, other discounts, perks and more
• Benefits are subject to eligibility and may vary by position

What We’re Looking For

An organized and proactive Dispatcher, Housekeeping who will serve as the communication hub for our housekeeping team, ensuring smooth operations and exceptional guest experiences. In this role, you'll coordinate requests, manage room status updates, and keep the team connected so every guest enjoys a clean, welcoming environment. Your ability to stay calm under pressure and maintain accuracy will make you an essential part of our success.

Who You Are

• Detail-Oriented Coordinator: You thrive on accuracy and organization, ensuring every task is tracked and completed on time.
• Clear Communicator: You excel at keeping information flowing between departments and team members.
• Problem Solver: You anticipate challenges and resolve issues quickly to keep operations running smoothly.
• Team Player: You collaborate effectively and support others to achieve shared goals.
• Guest-Focused Professional: You understand that every interaction impacts the guest experience and act accordingly.
• Veterans and military spouses encouraged to apply.

What You’ll Do

• Answer phones and radio communications to facilitate clear and timely communication between housekeeping and other departments.
• Dispatch tasks and requests to appropriate team members, ensuring guest needs and room statuses are addressed promptly.
• Track and update room status, maintaining accurate logs to inform the Front Office and other departments.
• Monitor room assignments throughout the day and coordinate with the Front Desk to ensure rooms are ready for check-in.
• Perform administrative duties such as filing, reconciling daily reports, and maintaining smooth communication within the department.
• Attend departmental meetings and provide coverage in related areas when necessary.
• Be familiar with hotel facilities and assist guests with accurate information.
• Maintain professional and friendly guest relations, offering assistance and ensuring satisfaction.
• Follow OSHA safety protocols and department procedures regarding emergencies, chemical use, and safe work practices.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Your Qualifications Include

• High school diploma or equivalent work experience preferred.
• Previous experience in a cleaning role preferred.
• Experience in a hotel or resort environment preferred.
• Ability to sit, stand, stoop, bend, and walk throughout shift.
• Excellent communication skills.