Housekeeping Manager

HHM Hospitality; Bloomington (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

HHM Hospitality is seeking a Housekeeping Manager in Bloomington to lead daily housekeeping operations and drive quality and guest satisfaction. You will recruit, train, schedule, coach and support associates to uphold HHM brand standards and ensure a smooth, safe and welcoming environment.

You will inspect rooms and public areas, manage inventory, handle guest inquiries, and enforce sustainability and safety practices in line with company policies and OSHA guidelines.

Qualifications

• High School diploma or equivalent preferred.
• One year previous housekeeping supervisor experience required.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring they perform to brand standards.
• Observe and monitor staff performance to ensure efficiency and adherence to policies.
• Inspect guest rooms, public areas and grounds for cleanliness and safety.
• Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.
• Prepare schedules based upon occupancy and assign duties to associates.
• Take inventory and submit periodic inventory orders to ensure supplies are purchased on time.
• Prepare required paperwork pertaining to departmental functions.
• Be aware of guest service scores to drive improvement and higher guest satisfaction.
• Maintain compliance with brand standards and safety guidelines.

Skills

Staff management

Scheduling

Training

Coaching

Guest service

Inventory management

Policy compliance

Safety awareness

Education

High School diploma or equivalent

Job description

Overview

Opportunity: Housekeeping Manager

Manage housekeeping operations in accordance with established guest service, quality and sustainability standards.

Your Growth Path

Executive Housekeeper – Operations Manager – Assistant General Manager

Your Focus

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
• Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
• Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.
• Prepare schedules based upon occupancy and assign duties to associates.
• Take inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner.
• Prepare required paperwork pertaining to departmental functions.
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Comply with HHM internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, guest room safety).
• Maintain departmental expenses in line with the budget as described by the General Manager.
• Ensure compliance with specific brand standards.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
• Perform other duties as requested by management.

Your Background and Skill

• High School diploma or equivalent preferred.
• One year previous housekeeping supervisor experience required.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching.

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.