Assistant Housekeeping Manager

Holiday Inn & Suites Anaheim; Anaheim (CA); On-site; USD 52,000 - 64,000; Full time

Job summary

Holiday Inn & Suites Anaheim is seeking an Assistant Housekeeping Manager to oversee housekeeping operations and ensure cleanliness, safety, and guest satisfaction. You will lead staff, schedule tasks, train associates, and ensure compliance with brand standards at the Anaheim property.

The role emphasizes a strong service orientation, teamwork, and adherence to sustainability and safety guidelines while managing departmental expenses and inventory.

Qualifications

• Previous housekeeping supervisor experience required.
• Strong guest service orientation.
• Ability to train and coach staff.

Responsibilities

• Interview, select, train, schedule, coach and support associates to meet brand standards.
• Observe staff performance to ensure efficiency and policy compliance.
• Inspect guest rooms, public areas and grounds for cleanliness and safety.
• Answer inquiries and resolve guests’ complaints and concerns.
• Prepare schedules based on occupancy and assign duties.
• Take inventory and submit orders for supplies.
• Prepare departmental paperwork.
• Communicate guest service scores to drive improvement.
• Maintain cost controls and compliance with brand standards.
• Follow sustainability guidelines and EarthView program.
• Follow safety rules and wear PPE.
• Perform other duties as requested.

Skills

Staff supervision

Guest service

Brand standards compliance

Training and coaching

Scheduling

Safety procedures

Education

High School diploma or equivalent

Job description

Opportunity: Assistant Housekeeping Manager

Manage housekeeping operations in accordance with established guest service, quality and sustainability standards.

Potential Career Path

Executive Housekeeper – Operations Manager – Assistant General Manager

Essential Job Functions

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
• Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
• Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.
• Prepare schedules based upon occupancy and assign duties to associates.
• Take inventory and submit periodic inventory orders to insure supplies are purchased in a timely manner.
• Prepare required paperwork pertaining to departmental functions.
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Comply with HHM internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, guest room safety).
• Maintain departmental expenses in line with budget as described by General Manager.
• Ensure compliance with specific brand standards.
• Be aware of and communicate service scores to drive improvement and higher guest satisfaction.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
• Perform other duties as requested by management.

Position Requirements

• High School diploma or equivalent preferred.
• One year previous housekeeping supervisor experience required.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching.

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