Assistant Housekeeping Manager

Plazahotelelpaso; Anaheim (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

HHM Hotels in Anaheim is seeking an Assistant Housekeeping Manager to lead the housekeeping team, ensure guest rooms and public areas meet brand standards, and drive service excellence. You will coach staff, manage schedules, and uphold safety and cleanliness across the property.

The role requires strong supervision skills, guest service orientation, and the ability to balance operational demands with cost controls.

Qualifications

• Supervise housekeeping staff and coach associates to meet brand standards.
• Maintain safe, clean guest rooms and public areas in line with service quality.
• Coordinate schedules and tasks to optimize occupancy and efficiency.
• Ensure compliance with safety, cleanliness, and loss-prevention policies.

Responsibilities

• Interview and train team members and provide ongoing guidance.
• Monitor performance and enforce housekeeping procedures and safety.
• Inspect guest rooms and public areas for cleanliness and safety.
• Resolve guest questions and service issues promptly.

Skills

Staff Supervision

Guest Service

Scheduling

Inventory Management

Policy Compliance

Education

High School Diploma

Job description

Opportunity: Assistant Housekeeping Manager

Manage housekeeping operations in accordance with established guest service, quality and sustainability standards.

Potential Career Path

Executive Housekeeper – Operations Manager – Assistant General Manager

Essential Job Functions

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
• Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
• Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.
• Prepare schedules based upon occupancy and assign duties to associates.
• Take inventory and submit periodic inventory orders to insure supplies are purchased in a timely manner.
• Prepare required paperwork pertaining to departmental functions.
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Comply with HHM internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, guest room safety).
• Maintain departmental expenses in line with budget as described by General Manager.
• Ensure compliance with specific brand standards.
• Be aware of and communicate service scores to drive improvement and higher guest satisfaction.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
• Perform other duties as requested by management.

Position Requirements

• High School diploma or equivalent preferred.
• One year previous housekeeping supervisor experience required.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Source: HHM Hotels