Housekeeping Manager

Hilton Garden Inn Bethesda Downtown; Bethesda (MD); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Bonus eligible

401(k)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Travel Discounts

Vacation & Holidays

Career Growth

Job summary

Hilton Garden Inn Bethesda Downtown is seeking a hands-on Housekeeping Manager to lead and develop the TEAM, ensuring guest rooms, public areas, and laundry meet brand standards.

You will oversee daily operations, coach staff, schedule work, perform inspections, control costs, and collaborate with Front Office and Maintenance to deliver exceptional hospitality.

Qualifications

• 3+ years housekeeping leadership experience in a hotel environment.
• Bilingual English/Spanish is a plus.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead, motivate, train, and develop housekeeping team members to deliver exceptional service and performance.
• Oversee daily housekeeping operations, including guest rooms, public areas, laundry, and supplies.
• Schedule and assign work based on occupancy and priorities.
• Conduct regular inspections to ensure cleanliness and brand standards.
• Monitor productivity, staffing levels, and department performance.
• Handle guest requests and resolve issues promptly and professionally.

Skills

Leadership

Team management

Communication

Bilingual English/Spanish

Job description

1. Housekeeping Manager

   About Us

   Our TEAM culture motivates and encourages each individual member to achieve "MORE" in daily life and prosper in their career with a company that values them. Our hope is that each day you will uncover new reasons to love what you do!

   T.E.A.M. = Together Everyone Achieves More

   About the Role

   As Housekeeping Manager, you will lead, mentor, and develop our ambitious TEAM while ensuring exceptional guest service, cleanliness, and presentation throughout the hotel. You will oversee the daily operations of the Housekeeping Department, ensuring guest rooms, public areas, and laundry services consistently meet or exceed hotel and brand standards.

   The ideal candidate is a hands-on, organized, and motivating leader who takes pride in creating a clean, welcoming environment for our guests while building a strong and engaged housekeeping TEAM.

   TEAM Benefits

   • Bonus eligible
   • 401(k)
   • Health, Dental, Vision, Life & Voluntary Insurance
   • TEAM and Travel Discounts
   • Vacation, Wellness & Holiday Pay
   • Career Advancement Opportunities
   • Full-Time positions are benefits eligible, including paid time off, travel discounts, medical coverage, and other insurance options

   Travel Discounts: With multiple brands and thousands of locations around the world, TEAM members are eligible for special travel discounts and, in some cases, F&B discounts! Get away to relax, visit family, or see the world!

   Responsibilities

   The Housekeeping Manager is responsible for directing, supervising, and coordinating the daily operations of the hotel's housekeeping department. This position will ensure the highest standards of cleanliness, presentation, efficiency, and guest satisfaction throughout the property.

   Key responsibilities include:

   • Lead, motivate, train, and develop housekeeping team members to deliver exceptional service and performance.
   • Oversee daily housekeeping operations, including guest rooms, public areas, laundry, and housekeeping supplies.
   • Schedule and assign work to housekeeping team members based on occupancy, business needs, and operational priorities.
   • Conduct regular inspections of guest rooms and public areas to ensure cleanliness, maintenance, presentation, and brand standards are consistently met.
   • Monitor housekeeping productivity, staffing levels, and department performance.
   • Address guest requests, concerns, and complaints promptly and professionally.
   • Work closely with Front Office, Maintenance, and other hotel departments to ensure efficient communication and timely resolution of guest-room and operational issues.
   • Maintain appropriate inventory levels of linens, amenities, cleaning supplies, and equipment.
   • Ensure proper use, storage, labeling, and disposal of cleaning chemicals and supplies.
   • Maintain compliance with hotel policies, safety procedures, sanitation requirements, and brand standards.
   • Assist with hiring, onboarding, training, coaching, and performance management of housekeeping team members.
   • Promote a positive, respectful, and team-oriented work environment.
   • Monitor departmental expenses and help manage labor and supply costs effectively.
   • Ensure lost-and-found procedures are followed consistently.
   • Support hotel leadership with special projects, deep-cleaning initiatives, and other operational needs as required.
   • Lead by example and consistently demonstrate the company's TEAM values.

   Requirements

   • 3+ years of housekeeping leadership or supervisory experience in a hotel environment, preferably with a recognized or luxury hotel brand.
   • Previous hotel housekeeping experience is required.
   • Prior experience managing and developing a housekeeping team strongly preferred.
   • Bilingual English/Spanish is a plus.
   • Excellent communication and interpersonal skills.
   • Strong leadership, organizational, and time-management skills.
   • Ability to prioritize multiple tasks and effectively manage changing business needs.
   • Strong attention to detail and commitment to exceptional cleanliness and guest service.
   • Ability to work effectively under pressure and meet deadlines.
   • Knowledge of cleaning chemicals, proper storage, handling, and disposal methods.
   • Working knowledge of hotel housekeeping operations, inspections, and brand standards.
   • Ability to work collaboratively with guests, team members, department heads, and hotel leadership.
   • Ability to lift and carry up to 50 pounds.
   • Flexibility to work weekends and holidays as neede

   Compensation

   $70,000-$75,000 per year, depending on experience

   In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (Form I-9) upon hire.

Source: Hospitality Online