Housekeeping Lead: Operations & People Manager

StoryPoint Group; Farmington Hills (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

CommonSail Investment Group is seeking a Housekeeping Lead/Manager to oversee day-to-day cleaning staff and plan on-site operations with occasional office time. You will fill in for staff during busy periods and ensure services meet contract specs with attention to detail.

The role emphasizes staff training, hazard identification, schedule management and budget-conscious housekeeping. Strong leadership and hands-on readiness are essential for maintaining quality service across locations.

Qualifications

• Strong written and oral communication skills.
• Demonstrates strong leadership abilities.
• Ability to train staff on company policies as well as on their job responsibilities.
• Sound problem solving skills.
• Must have knowledge of cleaning materials, equipment, and tools, along with communication and teaching skills to impart this information to his/her employees.
• Ability to identify hazards and report to management.
• Ability to train and motivate staff to provide quality service.
• Must have excellent attention to detail and the ability to concisely follow client direction.

Responsibilities

• Ensures all operational and safety procedures are properly followed.
• Establishes schedule and plan daily work assignments.
• Manages customer housekeeping problems; investigate complaints about cleaning service.
• Inspects and approve staff work performance.
• Ensures cleaning is done to contract specifications.
• Manages & orders inventories of cleaning equipment and supplies.
• Maintains department budget and manage cleaning expenses and produce reports on expenditures.
• Provides training and coaching to both current and new employees and manage the number of hours employees work.
• Arranges maintenance and repair of cleaning equipment (i.e. vacuum cleaners).
• Undertakes necessary administration and paperwork.
• Produces official order forms for equipment, uniform, and materials.
• Investigates and maintains a working knowledge of developments in cleaning equipment and materials.
• As a Housekeeping Manager you are to work toward continual improvement of the overall organization.

Skills

Communication

Leadership

Training

Problem solving

Cleaning knowledge

Hazard reporting

Staff motivation

Attention to detail

Tools

Cleaning equipment

Job description

CommonSail Investment Group is seeking a Housekeeping Lead/Manager to oversee day-to-day cleaning staff and plan on-site operations with occasional office time. You will fill in for staff during busy periods and ensure services meet contract specs with attention to detail.

The role emphasizes staff training, hazard identification, schedule management and budget-conscious housekeeping. Strong leadership and hands-on readiness are essential for maintaining quality service across locations.