Housekeeping Lead — Elevate Guest Experience

Sonesta Hotels International Corporation; Minneapolis (MN); On-site; USD 29,000 - 31,000; Full time

Benefits offered by this job

Medical Insurance

Paid Time Off

Holidays & Personal Days

401(k)

Job summary

Sonesta International Hotels is seeking a Housekeeping Supervisor in Minneapolis to lead daily operations, supervise the team, and uphold high cleanliness standards. You will oversee rooms, public areas, and back‑of‑house tasks, ensuring guest readiness and smooth turnover.

The role requires hands-on leadership in a fast-paced hotel environment, strong teamwork, and excellent communication to deliver exceptional guest experiences.

Qualifications

• Previous housekeeping, hotel, hospitality, cleaning, laundry, or facilities experience preferred.
• Previous leadership or supervisory experience within hospitality or housekeeping operations preferred.
• Strong knowledge of housekeeping operations, room inspection standards, cleaning procedures, and hospitality service expectations.

Responsibilities

• Support daily housekeeping operations across guest rooms, suites, public spaces, and back-of-house areas.
• Supervise, support, and guide housekeeping team members to ensure cleanliness, presentation, and guest service standards are consistently maintained.
• Inspect guest rooms, public spaces, and operational areas to ensure hotel brand standards and cleanliness expectations are met.
• Monitor room readiness, housekeeping productivity, operational flow, and guest satisfaction throughout shifts.
• Respond quickly and professionally to guest requests, operational concerns, and service recovery situations.
• Partner closely with Front Office, Engineering, Laundry, and hotel leadership teams to support seamless hotel operations and guest experiences.
• Assist with onboarding, training, scheduling, coaching, and operational communication for housekeeping team members.
• Ensure compliance with sanitation standards, OSHA regulations, chemical handling procedures, hotel safety policies, and operational guidelines.
• Maintain housekeeping closets, storage areas, supplies, linens, and operational equipment in clean and organized condition .
• Support VIP arrivals, group business, deep cleaning projects, room inspections, and special operational assignments as needed.
• Help foster a positive, collaborative, and guest-focused environment aligned with Sonesta's People People philosophy.
• Any other duties as assigned.

Skills

Housekeeping ops

Room inspections

Cleaning procedures

Hospitality service

Communication

Teamwork

Job description

Sonesta International Hotels is seeking a Housekeeping Supervisor in Minneapolis to lead daily operations, supervise the team, and uphold high cleanliness standards. You will oversee rooms, public areas, and back‑of‑house tasks, ensuring guest readiness and smooth turnover.

The role requires hands-on leadership in a fast-paced hotel environment, strong teamwork, and excellent communication to deliver exceptional guest experiences.