Lead Housekeeping Supervisor - Elevate Guest Stays

reitmr; Minneapolis (MN); On-site; USD 29,000 - 31,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid Vacation and Sick Days

Holidays and Personal Days (Floaters)

401(k) Retirement Plan

Job summary

Sonesta International Hotels is seeking a Housekeeping Supervisor to lead daily housekeeping operations across guest rooms, public spaces, and back-of-house areas. You will supervise team members, conduct room inspections, ensure cleanliness and presentation meet brand standards, and coordinate with Front Office and Engineering to deliver guest experiences.

The role requires strong leadership, excellent communication, and the ability to multitask in a fast-paced hospitality environment.

Qualifications

• Previous housekeeping, hotel, hospitality, cleaning, laundry, or facilities experience preferred.
• Previous leadership or supervisory experience within hospitality or housekeeping operations preferred.
• Strong knowledge of housekeeping operations, room inspection standards, cleaning procedures, and hospitality service expectations.
• Excellent communication, teamwork, organizational, and problem-solving skills.

Responsibilities

• Support daily housekeeping operations across guest rooms, suites, public spaces, and back-of-house areas.
• Supervise, support, and guide housekeeping team members to ensure cleanliness, presentation, and guest service standards are consistently maintained.
• Inspect guest rooms, public spaces, and operational areas to ensure hotel brand standards and cleanliness expectations are met.
• Monitor room readiness, housekeeping productivity, operational flow, and guest satisfaction throughout shifts.
• Respond quickly and professionally to guest requests, operational concerns, and service recovery situations.
• Partner closely with Front Office, Engineering, Laundry, and hotel leadership teams to support seamless hotel operations and guest experiences.
• Assist with onboarding, training, scheduling, coaching, and operational communication for housekeeping team members.
• Ensure compliance with sanitation standards, OSHA regulations, chemical handling procedures, hotel safety policies, and operational guidelines.
• Maintain housekeeping closets, storage areas, supplies, linens, and operational equipment in clean and organized condition.
• Support VIP arrivals, group business, deep cleaning projects, room inspections, and special operational assignments as needed.
• Help foster a positive, collaborative, and guest-focused environment aligned with Sonesta's People People philosophy.

Skills

Leadership

Communication

Hospitality operations

Multitasking

Attention to detail

Job description

Sonesta International Hotels is seeking a Housekeeping Supervisor to lead daily housekeeping operations across guest rooms, public spaces, and back-of-house areas. You will supervise team members, conduct room inspections, ensure cleanliness and presentation meet brand standards, and coordinate with Front Office and Engineering to deliver guest experiences.

The role requires strong leadership, excellent communication, and the ability to multitask in a fast-paced hospitality environment.