Housekeeping Lead — Elevate Guest Experience

Olympia Hospitality; Falmouth (MA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Holidays

Earned wage access

Hotel travel discounts

Job summary

Olympia Hospitality in Falmouth, MA is seeking a dedicated housekeeping supervisor to ensure rooms, public areas, and back-of-house spaces meet the highest standards of cleanliness and safety. You will support the Executive Housekeeper and collaborate with front office, maintenance, and F&B teams to deliver guest satisfaction.

The role emphasizes leadership, cost-control, training, and compliance with health and safety regulations, while fostering a positive, values-driven work environment that

Qualifications

• Prior experience as a room attendant or rooms inspector.
• Bilingual in Spanish is a plus.

Responsibilities

• Foster a positive work environment that promotes teamwork, professionalism, and excellence in customer service.
• Maintain rigorous cleanliness and maintenance standards for guest rooms, public areas, and back-of-house areas.
• Conduct regular inspections and audits to ensure compliance with established standards and address any deficiencies promptly.
• Maintain quality control measures to continuously improve guest satisfaction scores and uphold the reputation of our property.
• Manage inventory levels of cleaning supplies, linens, and other housekeeping materials to ensure adequate stock while minimizing waste and controlling costs.
• Collaborate with other departments, including front office, maintenance, and food and beverage, to ensure seamless coordination of guest services and satisfaction.
• Ensure compliance with health, safety, and environmental regulations, as well as company policies and procedures related to housekeeping operations.
• Promote sustainable practices and initiatives to minimize the environmental impact of our housekeeping activities.
• Maintain accurate records and documentation related to housekeeping activities, including occupancy rates, cleaning schedules, maintenance issues, and staff training.

Skills

Leadership

Customer service

People skills

Communication

Problem solving

Discretion

Organizational skills

Adaptability

Attention to detail

Computer skills

Training

Education

High school diploma or equivalent

Tools

MS Word

Excel

Hotel systems

Job description

Olympia Hospitality in Falmouth, MA is seeking a dedicated housekeeping supervisor to ensure rooms, public areas, and back-of-house spaces meet the highest standards of cleanliness and safety. You will support the Executive Housekeeper and collaborate with front office, maintenance, and F&B teams to deliver guest satisfaction.

The role emphasizes leadership, cost-control, training, and compliance with health and safety regulations, while fostering a positive, values-driven work environment that