Guest Room Experience Ambassador

Olympia Hospitality; Portland (ME); On-site; USD 26,000 - 36,000; Full time

Job summary

Olympia Hospitality in Portland, ME is seeking a dedicated housekeeper to ensure spotless guest rooms and public areas while upholding high hygiene standards. You will stock linens, assist with deep cleaning tasks, and greet guests with warmth and courtesy throughout shifts.

The role emphasizes teamwork, safety, and adherence to health and environmental guidelines, with opportunities for career growth in a values-driven hospitality organization.

Qualifications

• Provide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure.

Responsibilities

• Clean and maintain guest rooms and suites according to established cleanliness and hygiene standards, including making beds, vacuuming carpets, dusting furniture, and replenishing amenities.
• Ensure that all linens, towels, and toiletries are properly stocked and refreshed in guest rooms, and report any deficiencies or damages to the housekeeping supervisor.
• Perform deep cleaning tasks as needed, such as shampooing carpets, scrubbing floors, and sanitizing bathroom fixtures, to maintain a high level of cleanliness and sanitation.
• Greet guests in a friendly and courteous manner while respecting their privacy and confidentiality during room cleaning and service.
• Respond promptly to guest requests and inquiries, and assist with providing information or assistance to enhance their stay experience.
• Report any issues or concerns raised by guests, such as maintenance issues or housekeeping requests, to the appropriate department for resolution.
• Work collaboratively with other room attendants, housekeeping supervisors, and other hotel staff to ensure smooth operation and coordination of housekeeping services.
• Communicate effectively with colleagues and supervisors to relay important information, such as room status, special requests, and guest preferences, to facilitate efficient workflow.
• Follow all safety protocols and procedures to ensure a safe working environment for yourself, your colleagues, and our guests.
• Adhere to health, safety, and environmental regulations, as well as company policies and procedures related to housekeeping operations.
• Report any safety hazards, accidents, or incidents to the housekeeping supervisor immediately and take appropriate action to mitigate risks.

Skills

Customer service

Communication

Attention to detail

Learning quickly

Staying calm under pressure

Job description

Olympia Hospitality in Portland, ME is seeking a dedicated housekeeper to ensure spotless guest rooms and public areas while upholding high hygiene standards. You will stock linens, assist with deep cleaning tasks, and greet guests with warmth and courtesy throughout shifts.

The role emphasizes teamwork, safety, and adherence to health and environmental guidelines, with opportunities for career growth in a values-driven hospitality organization.