Housekeeping Lead — Casino Guest Service & Supervision

Bally’s Corporation; Dover (DE); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free DART rides for new hires

Delaware commute solutions reimburse.

Job summary

Bally's Dover is seeking a dedicated housekeeping supervisor to oversee daily janitorial operations, maintain a clean, safe casino environment, and uphold Bally's standards of guest service.

You will lead a unionized team under IUOE, coordinate weekend/night shifts, ensure policy compliance, and train staff to deliver high-quality cleanliness and service across all areas.

Starting compensation is $18.50 per hour with benefits and opportunities for advancement.

Qualifications

• Excellent customer service skills
• Excellent written and verbal communication skills
• High school graduate or equivalent
• Ability to lead, direct and organize other people
• Previous janitorial/housekeeping experience preferred
• Previous supervisory training or experience is desired

Responsibilities

• Develops, maintains a service culture that ensures the delivery of superior internal/external guest service by all team members
• Ensures department adheres to all regulatory, departmental and company policies and procedures
• Knowledge of all promotions and events
• Faces, sides, tops and bases of machines wiped clean
• Floor clean of clutter and trash emptied
• Supervise staff members on your shift and ensure duties are performed to the best of each member’s ability
• Work hands-on with staff to enforce cleaning duties, policies, rules and Bally’s cleanliness standards
• Handle problems with employees and guests
• Answer radio calls and communicate professionally
• Union Representation: This position is represented by IUOE
• Must be available to work weekends, holidays, and nights as scheduled

Skills

Customer service

Communication skills

Teamwork

Supervisory skills

Janitorial/housekeeping experience

Education

High school diploma or equivalent

Job description

Bally's Dover is seeking a dedicated housekeeping supervisor to oversee daily janitorial operations, maintain a clean, safe casino environment, and uphold Bally's standards of guest service.

You will lead a unionized team under IUOE, coordinate weekend/night shifts, ensure policy compliance, and train staff to deliver high-quality cleanliness and service across all areas.

Starting compensation is $18.50 per hour with benefits and opportunities for advancement.