Housekeeping Lead

Ranch at Dome Mountain, LLC; United States; On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health benefits

PTO and 401k matching

Job summary

AMB Sports & Entertainment in Georgia is seeking a Housekeeping Supervisor to lead daily housekeeping operations across guest rooms, cabins, lodge areas, and public spaces, ensuring cleanliness to established standards.

The role requires previous housekeeping or hospitality experience with supervisory skills, strong communication and organization, flexibility for weekends and holidays, and a collaborative approach with Front Desk, Maintenance, and Restaurant teams.

Qualifications

• Previous housekeeping or hospitality experience required; prior leadership or supervisory experience preferred.

Responsibilities

• Provide day-to-day direction and support to housekeeping staff to foster a positive, professional environment.
• Coordinate daily housekeeping activities and maintain guest rooms, cabins, lodge areas, and public spaces to established standards.
• Conduct regular inspections and ensure quality standards are consistently met.
• Manage scheduling and staffing, including weekends, holidays, and varying occupancy levels.
• Train new team members on cleaning procedures, safety practices, and use of supplies and equipment.
• Monitor supplies, linens, and equipment; place orders and manage inventory.
• Respond to guest requests and concerns promptly and professionally, escalating as needed.
• Enforce health, safety, sanitation, and chemical-handling procedures.
• Report equipment or facility issues and coordinate with maintenance for resolution.
• Collaborate with Front Desk, Maintenance, and Restaurant teams to ensure seamless guest experiences.
• Provide hands-on support during busy periods or when coverage is needed.

Skills

Leadership

Communication

Organization

Guest service

Team supervision

Job description

At the Blank Family of Businesses, our Core Values drive our culture, guide our decisions, and make our organization a great place to work.

GIVE BACK TO OTHERS

Recognize that the well-being of business cannot be separated from the well-being of society. Join in our ongoing efforts to give back through time, talents, labor and financial commitment.

LEAD BY EXAMPLE

Demonstrate an entrepreneurial spirit that supports our culture and vision. Take full advantage of our empowerment philosophy by offering suggestions, making decisions and taking responsibility for actions. Stand up for your convictions and vocalize your opinions.

INNOVATE CONTINUOUSLY

Constantly seek new ways to improve results and move above and beyond what seems possible. Demonstrate non-stop reinvention. Do not let unnecessary bureaucracy kill innovation. Implement high quality, new processes, products, services, or solutions that meet or exceed the needs and expectations of our customers.

PUT PEOPLE FIRST

Demonstrate understanding that people are the center, the heartbeat of any successful enterprise. Build rapport and trust by demonstrating sensitivity and respect for others. Empower and listen to associates because they are our number-one source for information and ideas. Invest time and resources in developing associates’ skills and assisting them in managing their careers.

LISTEN AND RESPOND

Listen to internal and external customers (fans, grantees, players, associates, vendors, partners) to understand what they need. View customer needs as golden opportunities that, when creatively addressed, will enhance our competitive edge and the environment in which we all work and professionally grow. Dedicate the needed resources, time and energy to creating lasting value for all customers.

INCLUDE EVERYONE

Our individual differences make our organization more valuable. Value diverse ideas, experiences, skills, work styles and backgrounds. Harness individual differences to create a competitive advantage and better support our partners. Encourage others to accept and capitalize on diversity.

Role and Responsibilities

• Team Leadership: Provide day-to-day direction and support to housekeeping staff, helping foster a positive, professional, and team-oriented environment.
• Daily Operations: Coordinate daily housekeeping activities and ensure guest rooms, cabins, lodge areas, and public spaces are cleaned and maintained to established standards.
• Quality Control: Conduct regular room and area inspections, identify areas needing attention, and follow up with team members to ensure quality standards are consistently met.
• Scheduling & Coordination: Responsible for daily staffing and scheduling needs, including coordinating coverage for weekends, holidays, and varying occupancy levels.
• Training & Support: Train new housekeeping team members on cleaning procedures, property standards, safety practices, and proper use of supplies and equipment.
• Inventory Management: Monitor housekeeping supplies, linens, and equipment; place orders, meet with vendors, and maintain inventory levels.
• Guest Service: Respond to housekeeping-related guest requests and concerns promptly and professionally, escalating issues when appropriate.
• Safety & Sanitation: Ensure housekeeping team members follow established health, safety, sanitation, and chemical-handling procedures.
• Equipment & Maintenance: Report housekeeping equipment or facility issues and coordinate with maintenance as needed to ensure timely resolution.
• Cross-Department Collaboration: Work closely with Front Desk, Maintenance, and Restaurant teams to communicate housekeeping needs and support a seamless guest experience.
• Hands-On Support: Assist with housekeeping duties as needed, particularly during busy periods or when additional coverage is required.

Qualifications

• Previous housekeeping or hospitality experience required; prior leadership or supervisory experience preferred.
• Strong communication, organization, and team leadership skills.
• Excellent attention to detail and commitment to high cleanliness standards.
• Ability to prioritize tasks and coordinate daily housekeeping operations effectively.
• Professional and service-oriented approach to guest interactions.
• Experience with housekeeping supplies, equipment, and inventory management.
• Knowledge of cleaning chemicals, sanitation practices, and workplace safety standards.
• Ability to work independently while also supporting and motivating a team.
• Physical ability to perform housekeeping duties and assist with cleaning tasks as needed.
• Flexibility to work weekends, holidays, and varied shifts as business needs require.

Benefits

• Competitive hourly rate DOE
• Private room in shared housing available
• Health benefits, PTO, 6% matching 401k and more

AMB Sports & Entertainment

AMB Sports & Entertainment is a subsidiary of AMB Group LLC, and is comprised of the National Football League’s Atlanta Falcons, Major League Soccer’s Atlanta United FC and Mercedes-Benz Stadium.

Atlanta Falcons The Atlanta Falcons are a professional American football club and member of the National Football League (NFL). The team’s headquarters and practice facility are located on a 50-acre site in Flowery Branch, Georgia. The Falcons’ NFL expansion franchise was awarded in 1965 and acquired by current owner Arthur M. Blank in 2002. Under Blank’s leadership, the Falcons have become one of the League’s premier teams on and off the field, playing their home games at Mercedes-Benz Stadium. For more information, visit www.atlantafalcons.com, and follow @AtlantaFalcons.

Mercedes-Benz Stadium Opened in August 2017, Mercedes-Benz Stadium is a world-class sports and entertainment venue in downtown Atlanta and home to the National Football League’s Atlanta Falcons and Major League Soccer’s Atlanta United. The multi-purpose stadium was named the 2019 Sports Facility of the Year and is host to major sports and entertainment events, including the 2026 World Cup, the 2018 and 2025 College Football Playoff National Championships, the 2018 MLS Cup, and Super Bowl LIII. Mercedes-Benz Stadium is the first professional sports stadium in North America to achieve LEED Platinum Certification and the first stadium worldwide to achieve TRUE Platinum Certification for zero waste by the United States Green Building Council. Mercedes-Benz Stadium is proud to be collaborating with naming rights partner Mercedes-Benz and twelve founding partners including Coca-Cola, Equifax, The Home Depot, Novelis, SCANA Energy, Truist, IBM, Georgia Power, American Family Insurance, Global Payments, and Ticketmaster. To learn more about Mercedes-Benz Stadium visit www.mercedesbenzstadium.com. Follow us on Facebook, Instagram and Twitter.

Atlanta United Atlanta United joined Major League Soccer in 2017 and won the 2018 MLS Cup in just its second season, the earliest an expansion team has won the title since 1998. The club has set multiple league records including season tickets sales (36,000-plus), single-season average (53,002) and total home attendance (901,033). Owned by Arthur M. Blank, Atlanta United plays its home matches at Mercedes-Benz Stadium. For more information about Atlanta United, including how to purchase season tickets, visit: www.atlutd.com, and follow @ATLUTD.