Housekeeping Lead

Proper Hospitality Solutions; New York (NY); In loco; USD 39.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Paid time off

Vision insurance

Descrizione del lavoro

Proper Hospitality Solutions in New York is seeking a Housekeeping Lead to join our leadership team. You will supervise daily housekeeping operations across guest rooms and public areas, ensure cleanliness standards, train staff, and coordinate schedules to meet hotel demands.

Ideal candidates have at least 2 years of supervisory experience in luxury settings, strong leadership and communication skills, and the ability to manage vendor relationships and inventory.

Competenze

• Minimum 2 years of supervisory experience in housekeeping, preferably in a luxury hotel.
• Strong leadership and communication skills with a focus on guest service.

Mansioni

• Oversee daily housekeeping operations for guest rooms, public areas, and facilities to maintain cleanliness and quality standards.
• Develop and implement workflows, standard procedures, and quality control plans.
• Schedule staff, manage payroll basics, and ensure adequate cover for shifts.
• Monitor and follow up on work orders and liaise with Engineering and vendors as needed.
• Train and mentor housekeeping staff to uphold brand standards and service excellence.
• Assist in inventories of linen and supplies and maintain par levels.
• Address guest requests promptly and provide exceptional service.
• Ensure compliance with safety, SDS, and company policies.

Conoscenze

Supervisory experience

Leadership

Spanish language

Staff training

Strumenti

MS Office

Opera

KnowCross

Alice

Infor

Descrizione del lavoro

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Housekeeping Lead

NY, New York, NY, US

5 days ago Requisition ID: 1291

Salary Range: $28.00 To $29.00 Hourly

HousekeepingLead

We have extraordinary career opportunities available for experienced Multi-lingual Genuine Team Players with a Passion for creating brilliant experiences that make people’ lives better!

Job Description

As an integral part of the Housekeeping Leadership Team, a Housekeeping Supervisor will work closely with our housekeeping team ensuring cleanliness and quality standards are exceeded and identifying areas of improvement. Manages the daily operations of a housekeeping services department to ensure offices, guest rooms, facilities bars, restaurants, and other specified areas are kept in a clean and orderly condition. Inspects all hotel facilities, recommends upgrades when needed. Establishes workflows, standard procedures, and quality control plans. Responsible for maintaining vendor/supplier relationships. Manages subordinate day-to-day performance of the job and creating/modifying schedules as the business demands. Ensures that projects, department milestones, goals are met and adhering to the standards of the company.

Duties to include, but not limited to;

Interpret, administer, and promote all departmental policies, procedures, and established standards.

Collect/prepare the room and floor status report sheets for assigned work areas and assign rooms to Housekeepers as needed.

Monitor & follow-up on work orders and submit them to Engineering according to hotel procedures

Train housekeeping employees to achieve the standards of cleanliness in guests’ rooms

Make recommendations and follow through on disciplinary action for assigned staff

Respond to emergencies using information contained in SDS sheets. Keep SDS sheets current and readily available.

Provide exceptional guest service for all requests by responding in a timely manner

Inspect guest rooms, including VIP, vacant, occupied, and check-out rooms, to ensure the standards are being achieved by each employee

Inspect public areas, lobby areas, hallways, storage closets, garbage rooms, offices, laundry rooms, lockers rooms, etc., to ensure cleanliness according to standards

Assist in conducting monthly and quarterly Housekeeping department inventories

Assist in maintaining required par level of all linen and guest supplies

Balance and clear room status daily/nightly; compare the P.M. housekeeping report with the PMS room status report and resolve any discrepancies

Monitor out-of-order, out-of-service, discrepant, and showrooms daily

Monitor and direct progress of housekeepers and housemen in rooms that are undergoing deep cleaning.

Participate in department meetings and quality check inspections

Make sure floor storage areas and closets are kept in an orderly and clean fashion

Handle/manage all lost and found items according to procedure

Perform other reasonably assigned tasks

Be a mentor, guide, trainer and champion for all Housekeeping team members

Requirements

Local candidates only

2 years of Housekeeping Supervisory experience in a luxury hotel preferred

Be able to lift 50 pounds without restrictions

Candidates should be strong leaders, detail-oriented, and committed to providing exceptional customer service

Knowledge of operational controls, budgeting, forecasting, and scheduling

Strong oral and written communication skills

Ability to train and develop team members

Excellent organizational skills.

Computer skills; strong working knowledge/capabilities with MS Office software and knowledge of PMS systems: Opera - Knowcross - Alice and InFor

Working knowledge of Time & Attendance software

Spanish speaking preferred, other languages very helpful

Be able to speak, write and understand the primary language of the workplace

Bi-lingual/Fluency in Spanish very helpful

Job Type: Full-time

• Health insurance
• Paid time off
• Vision insurance

Equal Employment Opportunity employer.

We are committed to extending equal opportunity in employment to all qualified candidates who can contribute to the diversity and excellence of our organization. We encourage applications from all qualified individuals without regard to race, color, religion, genetic information, sexual orientation, gender and/or gender identity or expression, marital or parental status, national origin, ethnicity, citizenship status, veteran or military status, age, disability or any other basis protected by applicable local, state or federal laws. Hiring is contingent on eligibility to work in the United States.