Floor Supervisor

Virgin Hotels; New York (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

Virgin Hotels in New York is seeking a Floor Supervisor to lead our housekeeping team and ensure every guest room meets impeccable standards. You will walk the floors, check rooms, and support a collaborative hotel-wide team to deliver outstanding service.

The role emphasizes training, scheduling, guest-focused service, safety, and a positive, energetic attitude. If you love high standards, teamwork, and a fast-paced hotel environment, this is your opportunity to shine at Virgin Hotels.

Qualifications

• High school education or equivalent.
• Minimum 1 year of Housekeeping experience.
• Ability to compute accurate mathematical calculations.
• Clear and pleasant English communication with guests and staff.

Responsibilities

• Ensures higher than normal quality standards for hotel rooms, public areas, and outlets.
• Coordinates with Assistant Director of Housekeeping and Front Office to meet guest preferences.
• Leads training initiatives and schedules staff efficiently.
• Maintains safety and security procedures for guests and teammates.
• Promotes a positive, fun, and collaborative work environment.

Skills

Team player

Strong communication

Presentation skills

Conflict resolution

Enthusiastic

Tech gadgets

Attention to detail

Education

High school education or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Floor Supervisor

Rooms Full Time New York, NY, US

3 days ago Requisition ID: 4711

Who we are:

We love what we do and what we do is important! We believe that everyone should leave feeling better this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.

Your mission:

Should you choose to accept it…

The main gig for the Housekeeping Supervisor is to ensure that our rooms are cleaned and that we have a clean and well maintained hotel as well as a happy housekeeping team. This takes loads of coordination and isn’t for the faint of heart.

The Housekeeping Supervisor is always visible and is constantly walking the floor, checking rooms and assisting as needed. They do this by working with a collaborative hotel-wide team. We believe that life is better when you love your job and we are looking for someone who loves Housekeeping (who couldn’t, right?)!

The Nitty-Gritty:

What exactly you will be doing…

In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide “out of this world” customer service experience for our guests:

• Ensures higher than normal quality standards for: hotel rooms, public areas, food & beverage outlets and the heart of the house!
• Works closely with the Assistant Director of Housekeeping and Front Office team to ensure all guest preferences are executed. We love going the extra mile and putting the guest first (we hope you do too!).
• Training, training, training! And more training! Did we mention you might be training?
• It’s about the money, honey! You’ve got some budgetary guidelines to follow – we are looking for a lean and mean scheduling machine.
• It’s all about the guest! Understands flexibility, “gray areas” and see and wiggly lines.
• Loves to have FUN. Housekeeping is a hard job, sure, but we want our staff to work hard and have fun.
• The safety and security of our guests and teammates is our priority. Complies with all safety procedures and trains staff in all legal and appropriate areas.

What qualities are we looking for?

You got skills? If you are able to perform the following, then you have come to the right place…

• Great team player with the ability to create excellent working relationships
• Strong communication and presentation skills
• Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
• Enthusiastic and Passionate
• Must love techy-gadgets ; we will have lots of them!
• Unmatched attention to detail

Background must-have:

• Current, legal and unrestricted ability to work in the United States
• High school education or equivalent
• Minimum 1 year of Housekeeping experience.
• Ability to compute accurate mathematical calculations.
• Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone.