Housekeeping Houseman

Hilton Santa Cruz Scotts Valley; Santa Cruz (CA); On-site; USD 25,003 - 35,610; Full time

Job summary

Hilton Santa Cruz Scotts Valley is looking for a houseperson with strong guest-service skills to keep public areas clean and assist with room deliveries. The role supports housekeeping with linen transport, floor checks at shift start, and handling special requests to ensure a memorable guest experience.

Ideal candidates have at least one year in a houseperson or housekeeping role, with a solid work ethic and excellent organizational abilities. Apply now to join our hospitality team.

Qualifications

• High school diploma or GED required.
• Strong customer service mindset and guest-first attitude.
• 1 year of experience in a houseperson or housekeeping role preferred.
• Excellent organizational and time management skills.
• Ability to follow directions and work as part of a team.

Responsibilities

• Make deliveries to guest rooms for requested items such as amenities, linens, and bedding.
• Transport clean linen to storage rooms and replenish supplies on each floor.
• Inspect assigned floors at shift start and collect trash and soiled linen per instruction.
• Ensure high level of guest service by anticipating requests and responding quickly.
• Clean and maintain guest rooms, corridors, lobby, and other areas.

Skills

Customer service

Time management

Communication

Organization

Education

High school diploma or GED

Job description

We're looking for a houseperson with excellent people skills who is motivated and attentive to provide our guests with a memorable experience at our hotel. We need a multi-talented individual who can perform a variety of tasks. Responsibilities include keeping hotel public areas clean such as hallways, meeting rooms, and lobbies. You will also make deliveries to guest rooms for guest-requested items such as amenities, rollaway beds, cribs, bedding, and completing any special projects as directed by housekeeping managers. Our ideal candidate has one or more years of previous experience in a houseperson or housekeeping role, and a strong commitment to excellent customer service. If this sounds like an exciting opportunity, please apply now!

Responsibilities

• Make deliveries to guest rooms for guest-requested items such as amenities, rollaway beds, cribs, bedding, and linens
• Transport clean linen to the housekeeping storage rooms and replenish linen supplies on each floor
• Walk all assigned floors at beginning of the shift and collect trash, soiled linen, and other items per management requests
• Ensure the highest level of customer service by anticipating and responding quickly to visitors' requests
• Clean and maintain guest rooms, hallways, furnishings, flooring, lobby, and other work areas

Qualifications

• Graduated high school, received GED or equivalent
• Solid work ethic and excellent organizational, time management, and communication skills
• Strong knowledge of cleaning techniques and products
• Must have a strong focus on putting the guest first with exceptional customer service experience
• 1 year experience as a houseperson or housekeeper strongly desired

Compensation

$22 hourly