Housekeeping House Attendant

Bally’s Corporation; Biloxi (MS); On-site; USD 25,000 - 35,000; Full time

Job summary

Bally’s Corporation is seeking a dedicated hotel cleaner to ensure exceptional cleanliness and guest service at Hard Rock Biloxi. The successful candidate will perform cleaning tasks, maintain inventory, and follow safety protocols while enhancing the guest experience. This role is vital in promoting a welcoming atmosphere and requires strong physical capabilities.

Qualifications

• High energy level and good judgment.
• Ability to lift 50 pounds and work flexible hours.
• Capable of understanding and promulgating written instructions.

Responsibilities

• Cleans and maintains hotel corridors and guest landings.
• Enhances the guest experience by providing exceptional service.
• Reports maintenance issues and trains new employees.

Skills

Communication

Detail Oriented

Customer Service

Education

High school diploma or GED

Job description

Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally’s Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

Role:

Cleans and maintains hotel corridors; ensures that storage closets are stocked with supplies.

Responsibilities:

Enhances the guest experience by providing exceptional service and beautifully maintained floors.
Vacuums carpets.
Sweeps, Mops, and removes trash from guest landings.
Cleans walls as needed.
Cleans vending areas.
Removes linens and trash from Room Attendant carts.
Delivers guest request items.
Pre-strip rooms of dirty linen and trash needed.
Keeps all storage areas and linen rooms in a clean and satisfactory condition, as well as stocked with needed items. (amenities, linen, terry, glassware, etc.).
Sanitizes glassware.
Greets guests passing in public areas, establishes eye contact.
Uses cleaning chemicals as instructed.
Uses safety equipment as required.
Follows safety protocols as required.
Uses & maintains equipment as trained.
Communicates all maintenance issues to supervisor.
Executes assignments within acceptable time ranges.
Secures master keys while working.
Collects/secures lost-and-found articles and turns in to Housekeeping Dispatch.
Trains new employees as needed.
Controls inventory of supplies in assigned storage lockers.
Assists with floor attendant duties as needed. (Shampoo carpets, Scrub floors, etc.)
Makes suggestions for improvements in overall operations with emphasis on increasing guest satisfaction, revenues as well as reducing costs.
Establishes and maintains close working relationships with all Hard Rockers to ensure maximum cooperation, productivity, morale and guest service.
Resolves guest issues.
Apply and remove mattress and box spring cover.
Responsible for Biohazard cleanup in assigned areas.
Deliver, remove and discard mattresses, box springs, and other furniture as needed.
Adheres to department and property policies and procedures.

Upholds the Mission Statement – We create authentic experiences that rock.
Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors.
Lives by the Hard Rock Values!
Maintains knowledge of the property, including memorabilia.
Unloads shipping and receiving items into designated storage areas
Assists with hurricane/storm preparation: moving pallets, boxes, equipment etc. into designated safe areas
Assist with hurricane/storm clean up: hotel/public areas

Qualifications:

High school diploma or GED.
High energy level.
Good judgment and common sense.
Ability to work a flexible schedule.
Ability to communicate basic information to others.
Ability to understand and promulgate written memos, instructions, regulations.
Must be able to lift 50 pounds

Training
All employees are required to complete mandatory compliance training within thirty (30) days of hire date, then annually thereafter. Training marked with an asterisk below must be completed prior to reporting to their respective work area. The below courses are required for this position:

Active Shooter Awareness Training
General Employee Safety Training
Hazard Communication
Responsible Gaming Awareness Training
Title 31 Introduction Overview
Title 31 SAR Incident Reporting Awareness Training*
Sexual Harassment Awareness for Frontline

Working Conditions

Physical Demands How Often Environmental Conditions How Often
Standing C Extreme Cold R
Walking C Extreme Heat R
Sitting R Temperature Changes R
Lifting F Wet F
Carrying F Humid R
Pushing C Noise C
Pulling C Vibration C
Climbing O Hazards O
Balancing C Atmospheric Conditions R
Stooping F Cigarette Smoke F
Kneeling C
Crouching F
Crawling O
Reaching F
Handling C
Grasping C
Feeling C
Talking O
Hearing C
Repetitive Motions F
Eye/Hand/Foot Coordination C

C=Constantly (5-8 hours per shift), F=Frequently (2-5 hours per shift), O=Occasionally (Up to 2 hours per shift), R=Rarely (does not exist as regular part of job)

Please check the physical strength of the job from the categories listed below.

_____ Little physical effort
_____ Light work
_____ Medium work
__X__ Heavy work
_____ Very heavy work

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Let Bally’s Bet on You – We can’t wait to meet you!

Qualifications

Skills

Preferred

Communication

Advanced

Detail Oriented

Intermediate

Customer Service

Intermediate

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.