Bilingual Attendant Care Monitor - Pinetop/White Mountains/Northern AZ

Arion Care Solutions, LLC; Arizona; Remote; USD 30,000 - 45,000; Full time

Job summary

Arion Care Solutions, LLC is seeking an Attendant Care Monitor to ensure effective service delivery for members across Arizona. This remote position requires bilingual skills and entails conducting monitoring visits while maintaining communication with family members and staff. Ideal candidates will have experience in customer service and the ability to comply with various regulations.

Benefits

AHCCCS scholarship for career development

Opportunities for growth and advancement

Qualifications

• Must be at least 18 years old with a valid AZ Driver's License.
• Ability to acquire and maintain a DPS fingerprint card.
• Reliable transportation required.

Responsibilities

• Conduct monitoring visits per required schedule.
• Complete required electronic forms and documentation.
• Notify supervisors about communication barriers.

Skills

Bilingual in English and Spanish

Customer service

Communication

Education

Education in developmental disabilities

High School Diploma or equivalent

Tools

Mobile Device

Computer

Job description

*** Must live in the Pinetop/White Mountains/Northern AZ area ***

** Must be bilingual in English and Spanish **

PURPOSE:

The Attendant Care (ATC) Monitor plays a key role in ensuring satisfactory ATC service delivery to Arion Care members. The ATC Monitor conducts monitoring throughout Arizona in compliance with all applicable regulations and policies.

MINIMUM QUALIFICATIONS:

• Education and/or experience in customer service and in the field of developmental disabilities
• Must be at least 18 years of age
• Current valid AZ Driver's License
• Satisfactory background checks
• Ability to acquire and maintain a DPS fingerprint card

• *** Reliable transportation is a must ***

ESSENTIAL JOB FUNCTIONS:

• Complete Attendant Care monitoring following the required schedule (5 days of initial service, 30 days, 60 days if needed, 90 days thereafter. Every Direct Support Professional (DSP) providing ATC also will be monitored after 90 days and annually)
• Demonstrate respect and promote choice.
• Contact family members/guardians to schedule required visits and to answer questions as needed
• Notify Area Supervisor and ATC Supervisor regarding communication barriers and/or referrals or resources needed
• Maintain a flexible, shared ATC visit schedule with provider, family and supervisor
• Conduct in-home monitoring visits
• Complete required electronic forms and disseminate to all required personnel in a timely manner
• Ability to work with multiple database and software applications, including Microsoft Office
• Effectively communicate member/provider visits and support with relevant team members (Area Manager/Supervisor, ATC Supervisor, et al.)
• Work as a team member with others to assist with their duties as necessary
• Paid per visit and may qualify for mileage bonus

• Follow all company and funding source policies and procedures including, but not limited to:
• Reporting to work on time as scheduled.
• Refraining from excessive absenteeism.
• Obtaining prior approval for desired time off.
• Maintain company property and equipment.
• Maintain all records, logs, and other documentation as required by ISP, company and funding source policy and procedure.
• Ensure that a clean and safe environment free from abuse, intimidation and harassment is maintained.
• Maintain all licenses, training and certifications as required by funding source and/or Company policies and procedures.
• Maintain professional demeanor and protect confidentiality of member, staff and agency information.
• Other duties as assigned

PHYSICAL AND MENTAL REQUIREMENTS:

• The ability to lift items up to 50 lbs
• The ability to walk, kneel, stand, and bend
• Ability to quickly respond to health, safety, and emergency situations

EQUIPMENT NORMALLY USED:

• Mobile Device
• Computer
• Internet
• The use of a vehicle is required

WORK ENVIROMENT:

• This job operates as a remote tele-work position, as Arion Care Solutions does not provide a separate workplace at a corporate location. Working from home requires a high degree of discipline and the ability to have a space dedicated to work in the home and provision for childcare if appropriate. This position requires travel and in-person meetings/trainings.

***

We are excited to announce that Arion Care is an eligible employer for the Arizona Health Care Cost Containment System (AHCCCS) scholarship. This transformative award program covers student tuition, books, course fees, health and safety requirements, and other needed resources for students pursuing a career in direct care and behavioral health.

At Arion Care, we believe that our employees are our greatest asset, and we are committed to providing opportunities for growth and advancement. The AHCCCS scholarship is just one of the many ways our employees can achieve their career goals. If you are interested in learning more about the AHCCCS scholarship program or would like to apply, please visit the Maricopa Community Colleges website.

Equal Employment Opportunity

Arion Care Solutions, LLC is an equal employment opportunity employer and does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, sexual orientation, genetic information, or any other characteristic protected by law (refer to as "protected status").

This non-discrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company sponsored activities and all employment actions such as promotions, compensation, benefits and separation of employment.