Guest Room Quality Lead — Luxury Hospitality

Wynn Resorts, Limited; Everett (MA); On-site; USD 39,000 - 52,000; Full time

Job summary

Wynn Resorts, Limited at Encore Boston Harbor in Everett, MA seeks a Supervisor - Quality Assurance for Housekeeping to oversee guest room cleanliness and QA processes. The role supports managers and attendants, upholding Encore standards and driving guest and staff satisfaction across shifts.

The position requires 21+ age, MA Gaming Commission licensing, and a high school diploma with 3 years' experience preferred. Strong organization and English skills are essential.

Qualifications

• High school diploma or equivalent required.
• Culinary arts or hospitality education preferred.
• Minimum 3 years of experience preferred.
• Ability to read and interpret documents; English required.
• Excellent organizational and interpersonal skills.

Responsibilities

• Ensures Encore Boston Harbor core values and standards are applied.
• Monitors and evaluates departmental effectiveness; identifies drivers of success.
• Maintains policies, procedures, and reporting accuracy.
• Follows policies, laws, and safety standards; enforces controls.
• Delivers high levels of guest and team member satisfaction; provides training support.

Skills

Interpersonal skills

Organizational skills

Attention to detail

Conversational English

Education

High school diploma

Culinary/hospitality education

Tools

Microsoft Office

Job description

Wynn Resorts, Limited at Encore Boston Harbor in Everett, MA seeks a Supervisor - Quality Assurance for Housekeeping to oversee guest room cleanliness and QA processes. The role supports managers and attendants, upholding Encore standards and driving guest and staff satisfaction across shifts.

The position requires 21+ age, MA Gaming Commission licensing, and a high school diploma with 3 years' experience preferred. Strong organization and English skills are essential.