Housekeeping Dispatcher Supervisor

Post Ranch Inn; California; On-site; USD 26,000 - 37,000; Full time

Job summary

Post Ranch Inn is seeking a Housekeeping Dispatcher to act as a critical communications hub across Front Office, Housekeeping, and Maintenance. This hourly supervisor coordinates room status and service requests, ensuring smooth daily operations and guest satisfaction.

The role is full-time with a 12:00 PM–8:00 PM schedule and weekend availability. Salary is $23.00 per hour, with benefits typical for a luxury California resort, and opportunities to support multiple departments as needed.

Qualifications

• 1 year of administrative experience, preferably in a Housekeeping department.
• Demonstrated ability to deliver unique guest experiences.
• Ability to work independently in a fast-paced environment.
• Excellent verbal and written communication; telephone etiquette.
• Proficiency with Google Workspace (Docs/Sheets/Slides).
• Bilingual in English and Spanish.
• Valid driver’s license required.

Responsibilities

• Answers, handles, and dispatches Housekeeping and Maintenance requests.
• Coordinates room status with Reception and Housekeeping to optimize operations.
• Oversees Maintenance Work Orders and coordinates repair requests.
• Keeps the Housekeeping Manager informed of daily operations.
• Acts as central communications hub across departments for Housekeeping matters.
• Provides leadership support and backup coverage during staffing shortages or peak periods.

Skills

Administrative experience

Guest experience

Independence

Communication skills

Google Workspace

Bilingual English/Spanish

Driver's license

Job description

Are you inspired by nature, human connection and working in the beauty of Big Sur? We invite you to join a friendly and dedicated team of hospitality professionals to provide a world class guest experience at Post Ranch Inn as a Housekeeping Dispatcher.

JOB OBJECTIVE

The Dispatcher (Hourly Supervisor) plays a critical role in communication and coordination between the Front Office, Housekeeping, and Maintenance Departments. This position also provides support to other departments as needed regarding Housekeeping operations. This role is cross-trained in multiple Housekeeping functions to ensure a comprehensive understanding of overall departmental operations. As an Hourly Supervisor, the Dispatcher provides leadership support to the Housekeeping team and may step into the Housekeeping Supervisor role when needed to maintain seamless daily operations. This position contributes directly to operational efficiency and enhances Post Ranch Inn’s Total Guest Experience. This is a full-time position scheduled from 12:00 PM to 8:00 PM and requires weekend availability.

ESSENTIAL JOB FUNCTIONS

• Answers, handles, and dispatches Housekeeping and Maintenance phone calls and service requests.
• Communicates and coordinates room status with Reception and Housekeeping to ensure operational efficiency.
• Coordinates maintenance repair requests and oversees Maintenance Work Order tracking.
• Keeps the Housekeeping Manager informed of day-to-day operational matters and departmental updates.
• Assists all departments with Housekeeping-related matters, serving as the central communication hub.
• Provides leadership support and backup coverage for Housekeeping operations during staffing shortages or peak periods.

ESSENTIAL SKILLS

• 1 year experience in an administrative role, preferably in a Housekeeping department
• Must have a proven track record of providing unique guest experiences
• Work independently in a fast-paced environment
• Possess excellent communication, interpersonal skills, and telephone etiquette
• Basic computer skills required (Google Workspace including Word, Excel, PowerPoint)
• Must have effective verbal and written communication skills in both English and Spanish
• Valid driver's license

PHYSICAL REQUIREMENTS

• Ability to use repetitive hand and body motions on a regular basis such as grasping, writing, typing, listening, hearing, and visual acuity
• Ability to stand and walk for extended periods of time on varying ground levels with stairs on a regular basis
• Ability to lift 50 pounds or more on a consistent basis and to bend, stoop, stretch, climb and squat frequently to fulfill a range of manual tasks

Pay rate for the Housekeeping Dispatcher position is $23.00 per hour

ABOUT US

Post Ranch Inn is one of the most acclaimed luxury resorts in the world and is consistently listed as one of the world's best places to stay. Embracing the dramatic beauty of the California coastline with its cliffs, mountains, and panoramic ocean views, the 39 guest rooms and private homes blend rustic elegance with luxury and comfort, intertwined with a strong commitment to environmental and social responsibility. Post Ranch Inn is a member of the prestigious Preferred Boutique Hotel group, and hotel amenities include the Sierra Mar restaurant. Wine Spectator Grand-Award winning restaurant offers exquisite dining with a menu that changes daily, complimentary gourmet breakfast buffet and a spectacular setting with endless ocean views. Guests can relax by the pools and take in the splendid views; rejuvenate with an in-room massage, spa treatment or yoga class; or explore all that nature has to offer. Picturesque Monterey and Carmel are a short drive away. Post Ranch Inn offers its employees a chance to experience Big Sur at its finest. We offer very competitive benefits which include affordable insurance plans, paid vacation and sick time, 401K Retirement Matching Contribution, discounts throughout the property and Guest Experience Stays. Post Ranch Inn is also proud to offer onsite employee housing ( based on availability ).