Bell Attendant

Post Ranch Inn; California (MO); Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Affordable insurance plans

Paid vacation and sick time

401K retirement matching

Discounts throughout the property

Guest Experience Stays

Job summary

Post Ranch Inn in Big Sur, CA is seeking a Bell Attendant to join the Guest Relations team. The role focuses on warmly welcoming guests, assisting with luggage, and guiding guests to their accommodations.

You will provide information about the property and local area, coordinate transportation, and support front desk and guest services while upholding privacy and discretion.

Qualifications

• High school diploma or GED.
• 1 year of related experience and/or training; or equivalent combination of education and experience.
• Valid driver’s license and clean DMV record.
• Must be able to communicate radio transmissions intermittently.
• Ability to stand, walk, sit, use hands and fingers to handle, feel, and push, and reach with hands and arms.
• Ability to lift and/or move up to 50 pounds.

Responsibilities

• Greet and welcome arriving and departing guests with courtesy.
• Assist guests with luggage on arrival, departure, and throughout their stay.
• Safely transport guest luggage, packages, and personal belongings to and from guest rooms, vehicles, and designated areas.
• Escort guests to their accommodations and provide a warm and informative orientation to the room and property.
• Explain room features, property amenities, facilities, services, and hours of operation.
• Maintain knowledge of the property and local attractions to advise guests.
• Coordinate guest transportation needs and maintain vehicle logs.

Skills

Guest privacy & discretion

Customer service

Effective communication (English)

Cultural sensitivity

Education

High school diploma or GED

1 year related experience

Job description

Post Ranch Inn, the world renowned hotel in Big Sur, is looking for qualified candidates to apply forour full time Bell Attendant position.

JOB OBJECTIVE:

As a member of Post Ranch Inn, the Bell Attendant will work directly with the Guest Relations team to ensure a world-class guest experience through providing a courteous, attentive, and consistent level of service to all current and prospective guests. The Bell Attendant is responsible for warmly welcoming guests upon arrival, assisting with luggage and transportation, escorting guests to and from their accommodations, and providing knowledgeable information about the property and surrounding area. Additionally, the Bell Attendant will assist with guest requests, deliveries, vehicle coordination, and other operational needs while maintaining the highest standards of hospitality, professionalism, privacy, and discretion.

ESSENTIAL JOB FUNCTIONS:

• Greet and welcome all arriving and departing guests with the utmost courtesy and politeness
• Assistguests with luggage upon arrival, departure, and throughout their stay as requested
• Safely transport guest luggage, packages, and personal belongings to and from guest rooms, vehicles, and designated areas
• Escort guests to their accommodations and provide a warm and informative orientation to the room and property
• Explain room features, property amenities, facilities, services, and hours of operation
• Maintain a detailed knowledge of the property, including guest rooms, restaurants, spa, recreation areas, parking, trails, and other facilities
• Maintain current knowledge of local attractions, restaurants, activities, transportation options, and points of interest in order to provide recommendations and directions to guests
• Assist with guest transportation needs, including coordinating vehicles, and other transportation services
• Maintain accurate vehicle logs and follow all property procedures regarding guest vehicles
• Inspect guest vehicles and immediately report any existing or newly observed damage according to established procedures
• Communicate guest arrivals, departures, requests, and pertinent information to Guest Relations and other departments via radio and/or telephone
• Maintain a verbal relationship with all departments to ensure guest requests and operational needs are communicated and addressed promptly
• Assist the Front Desk and Guest Relations teams with special requests, amenities, deliveries, and other guest needs
• Ensure luggage carts, umbrellas, radios, flashlights, and other bell equipment are clean, organized, and in good working condition
• Assist with maintaining the appearance and cleanliness of the hotel entrance, porte-cochère, lobby, and surrounding guest arrival areas
• Monitor guest arrival and departure areas and maintain a welcoming, organized, and professional appearance at all times
• Maintain a high level of awareness regarding guest privacy, security, and personal belongings
• Immediately report lost and found items according to established property procedures
• Maintain property protocols and standards at all times
• Adhere to all safety and emergency policies and procedures, as well as all rules and regulations according to the Post Ranch Inn Employee Handbook
• Other duties as assigned

ESSENTIAL WORK SKILLS:

• Always maintain a high level of guest privacy and discretion
• General understanding of property, protocols, customer service, and etiquette
• Effective verbal and written communication skills in English
• Dealing successfully with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds

MINIMUM EDUCATION, EXPERIENCE AND PHYSICAL REQUIREMENTS:

• High school diploma or general education degree (GED)
• One year of related experience and/or training; or equivalent combination of education and experience
• Valid driver’s license and clean DMV record
• Must be able to communicate radio transmissions intermittently
• Ability to stand, walk, sit, use hands and fingers to handle, feel, and push, and reach with hands and arms
• Ability to lift and/or move up to 50 pounds

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be working within a small/enclosed indoor setting located outdoors. The noise level in the work environment is usually moderate; subject to outdoor noise. This position functions independently in an isolated front entry point of the property with public, guest and employee traffic. Human engagement occurs on a constant basis, and exposure to outdoor elements and nature are continuous. The risk for workplace violence exposures in this role are medium.

Pay rate for the Bell Attendant position is $16.90 per hour

ABOUT US:

Post Ranch Innis one of the most acclaimedluxury resorts in the world and is consistently listed as one of the world's best places to stay. Embracing the dramatic beauty of the California coastline with its cliffs, mountains, and panoramic ocean views, the 39 guest rooms and private homes blend rustic elegance with luxury and comfort, intertwined with a strong commitment to environmental and social responsibility.

Post Ranch Inn is a member of the prestigious Preferred Boutique Hotel group, and hotel amenities include theSierra Marrestaurant. ThisWine SpectatorGrand-Award winning restaurant offers exquisite dining with a menu that changes daily, complimentary gourmet breakfast buffet and a spectacular setting with endless ocean views. Guests can relax by the pools and take in the splendid views; rejuvenate with an in-room massage, spa treatment or yoga class; or explore all that nature has to offer. Picturesque Monterey and Carmel are a short drive away.

• We offer very competitive benefits which include affordable insurance plans, paid vacation and sick time, 401K Retirement Matching Contribution, discounts throughout the property and Guest Experience Stays.

• This is a non-management position
• This is a full time position