Housekeeping Director: Lead Rooms, Public Areas & Team

Marriott International; Colorado Springs (CO); On-site; USD 72,000 - 75,000; Full time

Benefits offered by this job

Discounts on room rates

Wellbeing support

Retirement solutions

Incentives and bonuses

Paid time off

Education opportunities

Health insurance

Pet insurance

Work-life balance

Job summary

The Marriott Colorado Springs is a full-service hotel managed by Pyramid Global Hospitality. The Director of Housekeeping leads daily operations across rooms, public areas, and laundry, setting staffing, performance standards, and budgets to ensure exceptional guest care.

We seek a seasoned leader with extensive hospitality experience, strong coaching skills, and the ability to collaborate with Front Office, Engineering, and senior leadership to uphold clean, safe, and welcoming environments for

Qualifications

• A composed, solutions-oriented leader who sets expectations clearly and follows through consistently.
• Someone who inspires accountability without micromanaging and builds teams that take ownership of their work.
• An operator who is as comfortable on the floor as they are in a budget conversation.
• A communicator who keeps Front Office, Engineering, and senior leadership informed and aligned.
• A people developer who sees the potential in every associate and creates a culture where people want to stay and grow.

Responsibilities

• Leading daily operations across all housekeeping functions including rooms, public areas, and laundry, ensuring coverage and quality at every level of the property
• Developing and maintaining staffing assignments, scheduling, and project work plans to ensure proper service levels and productivity targets are met
• Directing, coaching, and motivating a team of room attendants, housekeeping supervisors, laundry staff, and public area attendants; serving as the standard-bearer for performance and culture
• Monitoring attendance patterns and addressing absenteeism proactively in partnership with HR, following progressive disciplinary guidelines when necessary
• Conducting quality assurance inspections of guest rooms, public spaces, back of house, and storage areas; identifying facility concerns and ensuring follow-up actions are completed without delay
• Overseeing supply and chemical controls, including proper storage, usage training, and budget compliance
• Maintaining all housekeeping offices, closets, and storage areas in a clean, organized, and professional condition at all times
• Leading and facilitating departmental meetings, training sessions, and performance reviews; ensuring all associates receive proper onboarding, ongoing education, and updated duty lists
• Managing records, logbooks, variance documentation, and reports accurately and in a timely manner
• Conducting regular property walk-throughs with the General Manager and Property Engineer to uphold facility standards
• Responding to guest concerns, internal requests, and special projects with urgency and professionalism
• Maintaining facility security integrity at all times and ensuring adherence to all safety programs
• Partnering with Front Office to manage room inventory, room status updates, and turn-around expectations
• Participating in corrective action meetings and preparing disciplinary documentation in accordance with company policy
• Performing other duties as assigned by the General Manager

Skills

Leadership experience

Facilities housekeeping

Team management

Budget management

Communication

Problem solving

Spanish bilingual (preferred)

Education

2-year degree with 5+ years experience

4-year degree with 3+ years experience

Tools

PMS

Office software (spreadsheets/word)

Job description

The Marriott Colorado Springs is a full-service hotel managed by Pyramid Global Hospitality. The Director of Housekeeping leads daily operations across rooms, public areas, and laundry, setting staffing, performance standards, and budgets to ensure exceptional guest care.

We seek a seasoned leader with extensive hospitality experience, strong coaching skills, and the ability to collaborate with Front Office, Engineering, and senior leadership to uphold clean, safe, and welcoming environments for